I booked the P & J through booking.com after reading generall good reviews on tripadvisor and other websites. I was not after an upmarked hotel just simply a couple of beds that 3 friends could use as a base for a night out in Nottingham.
The price of the stay was charged from my card 2 days prior to my arrival as it stated on the booking confirmation and there was no problems there. We arrived at the hotel and there was no porblems during check in, we only met one member of staff who was originally skepital of our booking as there was 3 people booked in a family room with a double bed and a sinlge bed. We assured her this would not be a problem as we would be willing to share a bed to prevent any unneccessary hassle. We followed the staff member up the labrinthe of staircases up to our room which we were initially impressed with.
Up to now the stay was good until we started to get ready for the night ahead. After a long day of travelling we all needed to shower etc. The shower was awful. The temperature had two options; either red hot or freezing cold. The pressure of the shower made it all the more difficult. It would have been a better option to put on shower gel and stand outside hoping for a spell of light rain.
The member of staff who was working phoned us a taxi to the city centre and so the night went on. We came back to the hotel around 3:15am and we were told earlier this would be no problem as we had a front door key and a room key and we were told if there were any problem to ring the hotel and we would be assisted. We came back with company which we were never told we were not welcome to do. We were not loud in any way as we madce our way through the hotel to our room. The company we had brought back left the hotel at around 8am quietly.
HOWEVER, the following morning when we were checking out we were summoned to the office by the same staff member who was overly nice on our arrival - making us feel like guilty school children!! She said that she knew what had gone on during the night and that it was unacceptable. If we had known this was a hotel rule that guests cannot bring company back we would have gone back to their hotel or never booked to stay at the P & J in the first place. She had told us (with no evidence to prove so, i.e. formal complaint letters) that everyone in the fully booked hotel except two people had complained about the noise levels of the night before and that the proprietor had been informed. She also told us that there was a charge that we must pay in cash before leaving that the proprietor had requested we pay of £20 each and if the charge was not paid it would have been taken from the card they have on file for the original booking. We told her we would go to the nearby cash machine and withdraw the money to pay the 'fine' but she closed the office door and told us she "can not let us out of her sight."
We chipped in together and paid the charge to avoid any other grief because we were in a rush to get home and wanted her to shut up. But now thinking back, this fine they charged us with was not at all warrented, they simply made it up on the spot and used £20 each as a random figure. I will be reading over the hotel rules and terms and conditions and being in contact again with them to discuss the issues. The £60 extra we paid was not recored, we were not given a recipt only a threat that the money would be charged from my card.
In summary, the hotel location is good, the price is cheap (initially) and the decor is okay but dated. HOWEVER, I WOULD NEVER CONSIDER USING THIS PLACE AGAIN AS IT MAKES UP RANDOM EXTRA CHARGES.I would not be surprised if I am sent a bill for something else like leaving a window open or using a towel.
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