We booked a table for my son's birthday (which we mentioned on the phone) & when we arrived (with our cake), a waiter took us to our table but he didn't bother with a 'happy birthday' or giving our son a child's activity pack, despite other children getting one. We had our meal, the food was as expected - ok. During the meal a waiter was harshly critised, in front of us, for a minor mistake by the manager whilst another was permitted to go past diners with armfuls of rubbish. At the end of the meal there was no cake to be seen, we eventually managed to track down our waitress - she was pleasant but knew nothing about the cake. It did arrive & our son loved it. There was no balloon though, despite my son watch 15+ other children receive one. We'll go somewhere else next year.
or balloon even no cake!!
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