What an awful experience!
We arrived but were told our room was not ready so we went to get some food in the hotel restaurant/bar - the overpriced 'fresh made wood-fired oven cooked pizza' was obviously a frozen pizza cooked in a normal oven.
We went back to reception at the required time to check-in but our room was still not ready so we had to wait another 1 1/2 hours. We were concerned as whilst we were waiting a couple came and complained about their room, saying it smelled damp and was virtually a building site.....
Finally our room was ready so we checked in and went to our room...it was tiny, damp, was a twin
room instead of a double and stank of cigarettes. The entrance to the block, and our corridoor was like a building site - dusty, unfinished plaster on the walls and gaps in the ceiling.
There were no other rooms available, so at 5pm on a busy Saturday we had to try and find a room in another hotel nearby - luckily we found something, as there was no way we would have stayed at Heythrop Park!
At no point did the staff attempt to warn us that they had building work ongoing, despite complaints already being made.
- Official Description (provided by the hotel):
- Heythrop Park Hotel is set in 440 acres of stunning Oxfordshire countryside and forms part of Heythrop Park Resort. The hotel is in a traditional 18th century mansion house and has access to the resort's extensive leisure facilities including an 18 hole championship golf course, spa and health club. ... more less
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- Also Known As:
- Heythrop Park Resort, Golf And Country Club
- Heythrop Park Resort, Golf & Country Club Hotel Chipping Norton
- Heythrop Park Hotel Country
- Heythrop Park Resort Chipping Norton, Oxfordshire