We booked our honeymoon at the Hotel Du Vin after having had it recommended by a friend and the wedding venue. The suites are to die for - beautifully furnished and the bathroom and showers are utterly stunning and decadent. I had booked a suite for us and 5 other rooms for my family. All of which was being paid for by my husband and I. The family room I had booked for my flower girls and their father and grandmother was given away to another family whom checked in late and the four of them were left with no other option but to sleep in one double bed as they had no other availability and all I got was a shrug of the shoulders by the night staff on reception. My husband and I enjoyed our suite and the bath on the balcony which was a delight even in chilly February and the stunning views. We ordered room service and the food was cooked to order and hot but really not of the standard I would expect of such a renowned boutique hotel. Breakfast was delicious although the serving staff didn't offer us or our party any tea or coffee. We had arranged to have a table to sit all together the morning after but this was not set up when we arrived at the designated time of 09:30. I did complain about the family room and the lady on reception was very sympathetic and I did have a charge taken off because of this. I paid the bill by card and off we went. When I checked the itemised bill several days later, I had been charged for a bottle of champagne we had not had - the receptionist had misunderstood when I said we were in the champagne suite and had added champagne to our bill and in spite of reporting this I have never had a refund. Overall - an exceptional hotel but a very disappointing experience on what should have been a very special part of our wedding day.
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- Also Known As:
- Du Vin Hotel
- Du Vin Henley On Thames