Having stayed at several other HDVs (and got married in one) we were really looking forward to trying the Henley hotel. Hdv is never a cheap option but in our experience has always been different enough to recognise the value. Our room last night was indeed really nice, however the experience was let down by sloppy service and lacked the sharpness of previous visits to sister hotels. We felt (a bit) sorry for the waitresses at breakfast who were clearly understaffed and were running around like the proverbial blue flies. Unfortunately they moaned to the guests about it, which whilst understandable was unprofessional.
Sausages not cooked, hot food arrived before the coffee, waited an age for someone to ask for more coffee and gave up.
At dinner the previous night we waited for ages for drinks to arrive. We were seated by the doors to the courtyard and when we asked about whether it was opened a lot as it's pretty cold at the moment, we were told that the door was not in use - and then spent the rest of dinner being blasted with cold every time someone went out to smoke along with the smell of fags! Not great.
In summary, great rooms, mixed service and an overall feeling of having paid through the nose.
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- Also Known As:
- Du Vin Hotel
- Du Vin Henley On Thames