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“The best stay Ive ever had in a hotel!”
Review of Hotel du Vin

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Hotel du Vin
Certificate of Excellence
New York City, New York
1 review
“The best stay Ive ever had in a hotel!”
Reviewed 21 November 2009

I was in Henley of all places last week and I booked the Hotel du Vin. We stayed in a 'river suite' which had views of the regatta course which I believe takes place in July.
The room was split on two levels with the upstairs well appointed with a trademark HdV bathroom....even with a tub outside!!
Downstairs a roomy bedroom a that was quiet and and super dark even in the morning after sunrise.
Food and beverage wise was great ! dinner in the Bistro with an amazing atmosphere great staff and the food out of this world.
All in all a super place to stay

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob1236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
London
1 review
Reviewed 20 November 2009

This place is very much trading off its old reputation - very rude staff and unhelpful receptionists (didn't help my pregnant wife with luggage). Hot water kept kicking out. As for bistro, the staff barely speak English, there is little flexibility over the menu (supposedly you can only have a well done burger - cooking it rare was a step too far it seems), and very slow service. given what you're paying, and the imagine the Malmaison/HdV group are trying to convey, they need to do a lot of work!!

Stayed October 2009, travelled as a couple
Helpful?
Thank islingtonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worcs,england
Level 6 Contributor
268 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
Reviewed 16 November 2009

I recommend you stay in another hotel but have dinner one night in their restaurant , the Bistro.
On the surface the hotel should be good ,it is clean , nice bathroom with everything ( except shower cap for wife) , bedroom well appointed , teamaking facilities , public areas well looked after and clean etc but at £195 for a Saturday night ( Sunday night deal can be arranged ) for a double room service and ambience has to match and in no sense does. Problems
a) Wake up call requested not made
b) Went out at 9.30 a.m put "Do clean room " sign on door, came back at 2p.m nothing.
c) Air con/heating either did not work or did not work properly as even after adjusting temperature as low as control panel would allow room was still stifling hot
d) we had room overlooking Courtyard this was illuminated all night which meant our room was well lit all night because the curtain pole allowed 3 - 4 inches gap betwen ceiling and top of curtain.
e) Because of smoking regulations hotel has patio heaters and covered area in Courtyard , I assume , for smokers. Problem is they and their friends then talk and drink very loudly until they final decide to go to bed which meant nearly 1 a.m on one night.
f) did not like pillows far too soft ( but that is a personal observation others might lke them )
Positives
1) bar staff good
2) Restaurant excellent food beautifully prepared and very enjoyable to eat . Service very efficient ,polite and cheerful. Breakfast I had full english both days excellent and my wife who decided to order ad hoc breakfasts got them with no problem. Dinner 1st class I had venison stew and my wife rib eye steak as part of our 3 course dinner plus coffee cost quite reasonable approx £70 incl VAT at service charge.
Parking hotel can provide a valet service but you can park in road outside , before 8 am abd after 6 p.m parking regulations and charges do not apply and Sunday is OK all day

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mark666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level 6 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 11 November 2009

We ate in the Bistro for a family Sunday lunch. 2 courses were £17.95 or 3 for £24.95. The menu offered a choice of 4 starters, 4 mains and 4 desserts. Several of us had the roast beef with Yorkshire pudding etc. The food was OK but portion control was poor. One of us had thick slices of beef, one had medium and one had very thin. Accompanying vegetables - roast potatoes, green beans and carrots were good. The "cheese platter" that was offered as one of the dessert choices was a joke. 4 very small and thin slices of badly kept cheeses - 1 each of brie, cheddar, Stilton and a smoked cheese - were served with 4 small crackers, a small cube of quince jelly and a bunch of grapes. One of the "slices" of Stilton was basically the rind that you remove before eating the cheese proper! £7 for the platter - I don't think so!!

Would I eat there again? Only if someone else was paying!!

  • Stayed November 2009, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Officer_Dibble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 November 2009

As a fan of Hotel du Vin group from its inception, but not having stayed often times since the sell out, I was interested to see what had changed. Accordingly booked a saturday night getaway to Henley on bed, bistro, breakfast package.

We were given a nice enough room (Planeta) in the courtyard which seemed fine initially especially as the notice said the courtyard was to be vacated at 22:30. How wrong. We were subjected to 'people' shouting, swearing and smoking literally outside of our room until c. 1 a.m. on sunday morning. Phone calls to reception elicited ''the we will move then into the bar" but nothing stopped until it started to rain. Do not stay in the courtyard is my advice, particularly at the weekend, unless you are making a movie on the drunken british at play.

Furthermore we were on ground floor and there could only have been a camel in the room, given the level of noise which commenced at 7 a.m. on the Sunday morning from the upstairs. I was glad to leave, which was a real shame, given the great stays I have had previously in Bristol, Brighton, Winchester, Glasgow, Tunbridge and Birmingham hotels.

On the plus side, the situation was reasonably well handled by the receptionist on checking out who offered a lame excuse "we couldn't get the people to move", because they had booked the function room no doubt, but did give us a discount on the room rate and drinks consumed at dinner were gratis.

On the restaurant side. The food was great, but the service was lacking to the point that it became a source of amusement with the tables on either side of us. E.g.s slow to take order, all (not just the once) drinks had to be asked for twice, bill incorrect, 2 examples of dishes being dropped, but the best being the member of staff who clearly didn't have a clue where the tables were as everytime he came out of the kitchen he stood there looking lost before returning to kitchen. Gave the impression that they had just employed the latest intake of the local student population.

Lovely location and I am sure you would have a great time in the right room.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Business_Visitor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Yorkshire, United Kingdom
Level 3 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 9 November 2009

We stayed recently on a good DBB package. We were a bit nervous about the level of service based on previous reviews but the guy who checked us in was really friendly and very nice.

Our room was a studio and was lovely. However, not the choice for those on a first weekend away as the whole bathroom was integral to the room, so nowhere to escape to get ready. Not a problem for us but might be if you're on your first weekend away!

The problems started when we went down for dinner. The bar had a great atmosphere and staff were really attentive and friendly.

We had asked for a table at 8pm and were told we couldn't have one until 8.15pm. At 7.55pm, we were asked to go through, despite not having taken our order or wine order.

We then sat in the bistro for about 15 mins before anyone came to deal with us. There seemed to be a lot of fussing over the computer and lots of people in suits, presumably the bistro managers, walking around looking busy but not actually attending to guests.

We had to wait to order our wine as the sommelier was busy and when he came, he added no value at all. My husband gave our budget, explained what we were eating and asked for a recommendation. The sommelier asked if we had anything in mind, my husband suggested a wine and the sommelier immediately said "that's fine". No dialogue or other recommendations. Very cold.

They then lost our order and we had to wait another 15 mins for our starter. When it came it was very disappointing, as was all the food we had.

The pinnacle of the meal was when we ordered the cheeseboard. The female bistro manager came over and I asked what some of the cheeses were. I was told one was a stilton and I asked which particular stilton. Just stilton was the reply. I asked again what type of stilton and was told, in a rather cold and annoyed manner, just a regular stilton.

I admit I am a big cheese fan and wouldn't expect every type of restaurant to know this detail but when you are paying £9.50 for a cheeseboard and its somewhere like Hotel Du Vin, they should know this. Interestingly, when we complained the next morning at reception, they agreed they should have known that level of provenance.

Our general experience of the bistro was poor, cold service and a feeling that they are taking customers for granted. There has been a real drop in standards from the HdV norm - dry roasted peanuts with the drinks, having to pay for the bread which wasn't the normal delicious French loaf, cornish wafers as the crackers with the £9.50 cheeseboard.

The bistro problems clearly weren't confined to dinner as the scrambled eggs I had the next day were completely rubbery.

If the hotel and meal had been cheaper, they could have got away with it but for the prices they charge, in today's recession, it isn't acceptable. They could have just about even have got away with this if the service had been great but it was awful. What a shame.

Stayed November 2009, travelled as a couple
Helpful?
Thank Padston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wooburn Green, Bucks
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 November 2009

We stayed here for my partners birthday on a dinner bed and breakfast rate which was quite reasonable. We upgraded to the top suite - The Cotes de Champagne which was fantastic - a split level suite overlooking the river, although the room looked a little tired in its decor and could do with some updating. There were throws on the sofa (to hide the wear and tear beneath it) and the paintwork and carpets could do with replacing. However, on the whole the food was fantastic, the service faultless and we had an extremely relaxing stay. From the other reviews there seems to be a general feeling that the stuff were not very chatty or approachable. No they were not the most talkative but in terms of the service that they delivered at reception and in the bar and restaurant I would call it professional and unobtrusive. Beware of the parking - £15.00 for 24 hours !!

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JCooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin

Property: Hotel du Vin
Address: New Street, Henley-on-Thames RG9 2BP, England
Region: United Kingdom > England > Oxfordshire > Henley-on-Thames
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Henley-on-Thames
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel du Vin 4*
Number of rooms: 43
Reservation Options:
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Also Known As:
Du Vin Hotel
Du Vin Henley On Thames

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