The shortcomings of this place were really all about purpose. If I was looking for somewhere for a short tourist break in the area it would be first rate. As a base for a business trip it was poor. Firstly, in general the staff were helpful and friendly, good start. Now the first failing as a base for business, breakfast was served from 7.30 weekdays, 8.00 weekends. We had 8.00 meetings booked just outside Henley. No problem said our helpful staff, a note would be left for the morning shift with our breakfast order and it would be ready at 7.30. Well, that was the theory. Next day there was no way the chef was going to start cooking until 7.30, so an excellent breakfast ended up rather rushed. The next day being Saturday meant a real challenge in the morning. We mentioned this to someone, who turned out to be the manager, and the problem was solved. After (again, rather excellent) dinner a packed breakfast was produced, smoked salmon, fruit, bread, cheese, brilliant but why couldn't that have been offered before?
Another problem for a business user was the internet access. No signal at all in the room, and very patchy downstairs. On checking out I mentioned this and was told that in my room the wifi rarely ever reaches! Oh dear.
The room itself was good, apart from the rather odd en-suite arrangement. "Open plan" I think is the best description! I may be old fashioned, but I like a bit of privacy in the bathroom department, even from my nearest & dearest!
On the whole this is a very nice place for a pleasure trip (bathroom aside). It is central, surrounded by many good places to eat and drink. I like the concept of a small hotel attached to a restaurant, have a good meal, few drinks then totter up the stairs to bed. Great. However if you are staying for work, I'm afraid it has some serious shortcomings.
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