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All reviews henley business school main building molton brown toiletries the river modern rooms glass bottles lovely grounds peaceful setting sparkling water would definitely stay here again nespresso machine top class breakfast room stunning location free wifi comfy bed fantastic hotel
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Reviewed 25 September 2023

Great clean and comfortable accommodation, excellent and friendly service, 5** breakfast. Self service evening meal disappointed. I would highly recommend Greenlands to for business and other travellers.

Date of stay: September 2023
Trip type: Travelled on business
Thank kevinhW9686DG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha Barker, Owner at Greenlands Hotel, responded to this reviewResponded 27 September 2023

Dear Kevin,
Thank you for your review. We are pleased to hear you enjoyed our accommodation, service and breakfast. We appreciate your feedback with regards to the evening meal and will pass this onto our catering team as we are always continuing to improve on our service.
Kind regards,
Natasha
Greenlands Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2023 via mobile

This was a stunning place to stay for a 50th school reunion. Fabulous grounds, perfect evening for pre dinner drinks on the terrace, and a most delicious dinner on a beautifully laid table with gorgeous floral centrepiece. Reception staff friendly and welcoming. Rooms spacious, clean and comfortable with lovely bedlinen and sensible sized towels, and tea and coffee maker. Just outside
Henley, but right on the river, this is a convenient place to stay with several towns, villages and National Trust properties close by.

Date of stay: September 2023
Trip type: Travelled with friends
Thank Pennie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha Barker, Owner at Greenlands Hotel, responded to this reviewResponded 19 September 2023

Dear Pennie,
Thank you so much for your lovely review. We are very pleased to hear that you were delighted with your stay, and enjoyed everything Greenlands Hotel provides. We hope you thoroughly enjoyed your school reunion, and hope to see you staying with us again very soon!
Kind regards,
Natasha
Greenlands Hotel Team

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Reviewed 12 September 2023

I watched a member of staff mix the cows milk yogurt in with the vegan yogurt, when I pointed out that was not acceptable she said it was OK because it was all just yogurt.

Vegan sausages came out of the kitchen mix in with meat sausages and where then put on a seperat plate.

The cloth used to wipe the floor was used on the tables!

Foods offered on the menu where never available.

items went missing from my rooom!!!!!!!!!!!!!!!

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank annesG9766HU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha Barker, Owner at Greenlands Hotel, responded to this reviewResponded 13 September 2023

Dear Anne,
Thank you for your feedback. We believe you sat with our Deputy Front of House Manager and Bars and Dining Manager during your stay to discuss your concerns. We assure you all of your comments were thoroughly investigated, and our Deputy Front of House Manager responded to your raised concerns directly.

We'd like to take the opportunity to also update you on the progress on what has been implemented following your conversation on Monday 7th August with said members of staff concerning the catering department and your observations. As of this week we have updated our labelling system to ensure clearer labelling of the breakfast items to include dietary and allergen information which will reiterate the information back to our catering team on the floor along with informing guests. After relaying your observations and comments to our team refresher training has been conducted along with one-to-one conversations addressing these issues.

We can confidentially say that no-one other than the hotel key programmed to your bedroom, given on check in and our household team had/could access your bedroom during your stay. The household manager has confirmed it was the same team member who serviced your bedroom on the 2 occasions, 1 of which you were present for on the Friday leaving the team member for a few minutes after you left to attend the festival. On Saturday, no member of staff entered your bedroom due to the ‘request for no service’ sign on the door and the final service took place on Sunday of which you were not present. Our lost property log has been thoroughly checked by both reception and household, all items no matter the value are kept for 1 month these items include property such as toothpaste, cream, shampoo etc. Unfortunately, there has been no record of a tube of cream being left, the household manager has been back through the bedroom to ensure nothing had been left or dropped out of sight.

We are truly saddened to read your comments with regards to missing items, as our loyal, dedicated, and trustworthy household team who have been with us for a number of years, within all my years here at Greenlands we have never had any issues to this nature.

Kind regards,
Natasha
Greenlands Hotel Team

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Reviewed 11 September 2023 via mobile

The room at Greenlands was modern and comfortable. The setting of the hotel was lovely. However, the restaurant was extremely poor. There was a function in the dining room and hotel guests were relegated to the bar to eat at coffee tables, only allowed to order from 8.15 pm onwards with food arriving about an hour later. The food was very ordinary. As the hotel is some distance from villages and towns there are few alternatives for dinner.

Date of stay: September 2023
Trip type: Travelled with friends
Thank Welltravelledglasgow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha Barker, Owner at Greenlands Hotel, responded to this reviewResponded 13 September 2023

Dear Guest,
Thank you for your feedback. We are pleased you enjoyed the rooms and setting at our Hotel. We are extremely disheartened to hear you found the restaurant extremely poor. We do host private functions here at Greenlands Hotel, and communications are sent out to guests if dinner has been pre-booked. Upon check-in, our guests are further advised of the dining options, which in this case was our Chiltern Brasserie served in our relaxed lounge areas. We very rarely receive negative feedback regarding our food quality, so we are disappointed to hear that you were dissatisfied on this occasion and we will discuss this with our catering team.
Kind regards,
Natasha
Greenlands Hotel Team

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Reviewed 6 September 2023

Superb location, friendly and efficient staff, tasteful and quality furnishings. Excellent bedroom with very comfortable bed, had a peaceful night’s sleep. Well laid out and tasty breakfast with plenty of variety. Wouldn’t hesitate to book again!

Room tip: Bear in mind on wet days that the accommodation is a short walk to the main building where breakfast is served.
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank stansfieldpam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha Barker, Owner at Greenlands Hotel, responded to this reviewResponded 7 September 2023

Dear Guest,
Thank you for your lovely review. We are delighted that you enjoyed your stay with us and the facilities and amenities we provide here at Greenlands Hotel. We do hope to see you again very soon!
Kind regards,
Natasha
Greenlands Hotel Team

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