Kubu used to be LOVELY! Now it is just, well, average. Unlike the previous incarnation, nothing now distinguishes it from any other hotel-style spa in the country and in fact it feels a bit Essexy, and that it is trying far too hard.
I'd been given a voucher for a pedicure after the birth of my baby and I was so looking forward to returning to Kubu after a long break. I hadn't been back since the refurb and change of style. No one bothered to take my coat, and when i asked where to put it, I was directed to put it on the neighbouring treatment chair. The therapist could barely string a sentence together (and no, she wasn't foreign) and didn't even ask how I was. Complete lack of human connection and interaction.
The pedicure itself was also disappointing. It was lacklustre and incomplete in my opinion. The one I had done in the Nails and Brows studio in Greys Road car park was much better.
Sad, really, especially as my husband has bought me two vouchers to use there for Christmas!! I'll be interested to see if it was just an off day!!! However bearing in mind the cost, they shouldn't have off days!!
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