I come here every few months for lunch, and it is never the same twice running. Sometimes the food is really not very good, or small portions, other times its huge and delicious. Sometimes the right food comes in the right order, other times it's all over the place.
To compare the ambience to a works canteen is to be generous, but frankly who cares? you come here for a decent hot lunch, and to gaze in wonder at the many Chinese students who have read the _real_ menu and got an entirely different meal. The haphazard waitering adds to the charm. What is consistent is a decent fixed price for lunch.
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