Location is perfect in an otherwise difficult city to find central accommodation, thus loads of " not so good" Bed and Breakfasts miles out of the city.The hotel has it made and can charge what it likes.... Individual members of staff attentive and helpful but felt it didn't come together as a whole, united experience
First room was noisy beside the kitchen extraction fans, which were turned on FULL at 5pm for the rest of the evening. Hotel guide in the bedroom was out of date as I rang down to get the code for the internet to be told "Why would you need a code for the Internet? To which I responded "Because that's what it says in your Guide in the hotel bedroom".... All out of date would be fixed...sometime... chap arrived with no Guide in hand..."no one told me" etc etc.
Breakfast menu full of extras eg. an extra charge for kippers £2.50...why be so mean...were they stuffed with caviare...What 4 star hotel charges extras for breakfast items like kippers?/ Mean and silly I thought.
We ate dinner with friends in the hotel and it was OK. Not cheap by any standard. Only 4 tables occupied when we were there form 6.30pm to 9 pm...and I can see why..too pricey for what was on offer. £39.50 for 2 courses!!
All in all disappointing. The Manager needs to be more visible, checking on the customer experiencing and sampling this.... but then they will always get business because of the location, so I guess little incentive to bother...a pity!
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- Also Known As:
- Macdonald Randolph Oxford
- Hotel Macdonald Randolph
- Randolph Hotel Oxford