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“Wonderful anniversary stay”

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Macdonald Randolph Hotel
Ranked #15 of 44 Hotels in Oxford
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful anniversary stay”
Reviewed 30 January 2014

We had a wonderful stay. The room was perfect - extremely comfortable bed and lots of extras including a bottle of wine and chocolates. We even had a plate of "Happy Anniversary" mini desserts brought to our room after dinner. Delicious food and an extremely professional team We'll be back!

Room Tip: Four poster bed was very comfortable
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 19 February 2014
Thank you for staying with us for your Anniversary. I was very pleased that you were happy with your visit and thank you for your generous comments about the team at The Randolph, who will be very motivated to recieve this feedback from you.

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (525)
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Leicester, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 January 2014

Had a wonderful stay,everything was perfect looking forward to staying there again,the room was perfect,the little touches like turning your beds back and putting chocolates on the pillows just made it a wonderful experience,nothing was to much trouble for the staff

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Lesley67502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 19 February 2014
I am very pleased you enjoyed your New Year's Eve stay. Thank you so much for your great feedback on the hotel - we are already taking booking for 2014/15, and I hope we might have the pleasure of welcoming you back to the hotel.

Michael Grange
General Manager
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Milton Keynes, United Kingdom
1 review
Reviewed 29 January 2014

The staff went above and beyond for my husbands birthday.

The room was beautiful and had lots of extras. All the staff were so thoughtful and really made our stay. The breakfast was the best full English I have ever had with its award winning sausages. It's very busy and you need to book food, parking etc.

Drinks were expensive but the wine was good quality. The hotel is in the best position in oxford. If your looking for budget over quality then stay away as this hotel is perfect as it is!!!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChaEdw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 19 February 2014
Thank you very much for your very kind comments. I was very pleased that you enjoyed your birthday stay with us.

We look forward to being of service to you in the future.

Michael Grange
General Manager
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Cheltenham, England, United Kingdom
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 January 2014

I have now stayed at the Randolph twice and can't recommend it highly enough. The position is perfect for exploring Oxford and it has two of the best pubs within 3-4 minutes. Check out the Lamb and Flag and the Eagle and Child. The hotel is lovely from the outside and just as nice on the inside. My room this time was quite a walk but perfectly nice with a spacious bathroom (with an actual bath!). The staff are very attentive and nothing was too much trouble. The food is always wonderful and was especially so this trip. It isn't cheap but I challenge you to find an Oxford Hotel so well positioned for much less. I'll be back soon no doubt.

Room Tip: Car Parking is quite expensive so if you can park elsewhere you'll save a bit but what the heck...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Gus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 19 February 2014
Thank you so much for your lovely review about our hotel. I was very pleased that you enjoyed your stay. We are indeed fortuned that we are so centrally located, and thank you for your generous comments about our restaurant. We have recently appointed a new Executive Chef and it's very rewarding to recieve such generous feedback.

We look forward to welcoming you again at the hotel soon.

Michael Grange
General Manager
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Madrid, Spain
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 January 2014 via mobile

For one of the best hotels in Oxford the bathroom is too small. the smallest i heve seen ever in a five star hotel. Breakfast was good and personnel attentive and welcoming. Location is very central, Common areas are well kept. Restaurant very elegant and with plenty of natural light

Stayed January 2014, travelled with family
Helpful?
Thank Pelpri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 19 February 2014
Thank you very much for taking the time and trouble to write a review. I was very pleased that you enjoyed breakfast, and that the restaurant was pleasant.

Thank you for your comment with regard to your bathroom. Being an old hotel, our bathrooms do vary in size. Some are extremely spacious whereas others are smaller in scale. The smaller bathrooms are in our entry-level rooms, the classic bedrooms, whereas the executive and above rooms are much more spacious.

Michael Grange
General Manager
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Tours, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 January 2014

First the hotel is beautifully located and the staff were all very pleasant but the prices are just outrageous for what it was.

Our so called Executive Room was well in excess of £200 a night for an old fashioned room that was a route march away from reception. Just because you add a bathrobe and a Nespresso machine does not make it an Executive Room.

The Morse Bar had no Real Ale - Morse would have refused to drink there and the prices were ferocious - £12.50 for a glass of wine.

Also if you are paying in excess of £200 a night you do not expect to be charged £15 to use the Spa (hence the rating I am sure it is delightful!) and the final insult a £3 charge for using a credit card. What a bill in excess of £500 and you still want to squeeze out another £3!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 8 February 2014
Dear Ian B

Thank you for taking the time to review your recent stay with us. I am pleased that you enjoyed our prominent Oxford location and that the team were polite and professional in their conduct. I will be sure to feed this back to them through our weekly meetings. Our rates do fluctuate depending on our occupancy levels and all rooms are categorised depending on more than just the additional extra items. We have tried to sell real ale in the Morse Bar on many an occasion but unfortunately there is simply not enough of a demand to make it commercially viable. Colin Dextor the author of Morse still comes in to see us regularly and enjoys his time in the Morse bar very much. I appreciate your frustration regarding the extra charges for paying by credit card but these are not applied if you were to settle by debit card so there are indeed other options that avoid these charges. I hope that we may have the opportunity to welcome you back to The Macdonald Randolph should your travel plans bring you back to the city of Oxford in the future

Yours sincerely

Michael Grange, General Manager
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London, United Kingdom
1 review
Reviewed 27 January 2014

Excellent short stay. We were slightly perturbed by some negative reviews prior to arrival so called ahead and prebooked the car park and confirmed our room was on the lower floors (executive room). We checked in at midday but couldn't get our room until 2pm. Wasn't a problem as we headed into Oxford for lunch and took in some sights including the Ashmolean. Room was very comfortable and just what was expected. We overlooked the entrance to the Ashmolean which meant the road has plenty of coaches turning the corner. The windows didn't seem as sound proofed as modern windows but it didn't detract from a good nights sleep. We ate in the restaurant as part of our package and drank cocktails in the Morse bar. The bar opens onto the hotel foyer so lacks something in atmosphere because of it. Lighting the fire may have helped but may have been very warm for those close to it. Cocktails lovely. We found two that we will ask for again. Very attentive service and fantastic food. Would stay again.

Room Tip: prebook car parking, vey busy.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 8 February 2014
Dear Ian U

Thank you for taking the time to review your short stay with us. The range of cocktails in the Morse Bar is extensive and I am pleased you found some that was to your liking, the bar team really work hard to create something special with quiet a few creations of their own on the menu. Please feel free to pop back in at your earliest convenience and I am sure the bar tenders would be delighted to look after you again. I hope that you may consider us for your next special occasion.

Yours sincerely

Michael Grange, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Randolph Hotel

Property: Macdonald Randolph Hotel
Address: Beaumont Street, Oxford OX1 2LN, England
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Oxford
#4 Spa Hotel in Oxford
#7 Romantic Hotel in Oxford
#11 Business Hotel in Oxford
#12 Luxury Hotel in Oxford
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Macdonald Randolph Hotel 5*
Number of rooms: 151
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Also Known As:
Macdonald Randolph Oxford
Hotel Macdonald Randolph
Randolph Hotel Oxford

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