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“True British Experience”

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Macdonald Randolph Hotel
Ranked #15 of 44 Hotels in Oxford
Trondheim
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“True British Experience”
Reviewed 9 May 2014 via mobile

This is my second stay. The meeting rooms are high quality and meetings are amply supplied in breaks for coffee and tea. The rooms can be a tight fit but quite adequate and without noise problems. The tea lounge and Morse bar are treats for soaking up the proud British atmosphere here. Meals were well prepared and include choice free range options. Orders get forgotten sometimes during busy periods otherwise staff mean well and are friendly. As a great central location. I would return.

Stayed May 2014, travelled on business
Helpful?
Thank NorthernTaste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 19 May 2014
Thank you for kind review following your stay with us for a meeting. Here at the hotel we offer 6 meeting spaces including our opulent Ballroom. I know the team will be delighted to learn of your comments. I am sorry that some orders were missed during a busy period at the hotel and please be assured we will be acting on this feedback.

I do hope we can welcome you back to the hotel in the future.

Kind regards,

Michael Grange
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,033 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (525)
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English first
Oxford, United Kingdom
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 May 2014

I stayed here for 4 nights for business. The hotel room was clean and comfortable. The bath was clean and was stocked with what you would need if you didn't bring the basics. The breakfast buffet is pretty good. I'd probably steer clear of their breakfast as it's expensive for what it is. It's not bad-just expensive. The hot water was fairly temperamental but there was an abundance of it. The location in Oxford is excellent and can't be beat.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 19 May 2014
Thank you for taking the time to post a review. I was pleased that you enjoyed your stay with us. I am sorry that you found the breakfast to be expensive. We offer a very well stocked continental buffet and a cooked to order English breakfast for £19.50 per person. Breakfast at the hotel is normally very well received.

I do hope that we may be of service to you again in the future.

Kind regards,

Michael Grange
General Manager
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Minneapolis, Minnesota
1 review
Reviewed 8 May 2014

We had a group of 53 traveling and the service received from this hotel during our stay was great. From our private breakfast to hotel staff, Michelle, Eduardo, Sabrina, well everyone they were all very accommodating. Our group spent 3 days at this hotel and all were very impressed and enjoyed their stay. I would recommend this property to anyone traveling to Oxford or to anyone I may send.

Room Tip: If you don't want a long walk to your room let the front desk know. They do have portage so if...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 19 May 2014
Thank you for kind review and I know the team will be delighted to learn of your comments. We regularly welcome tour groups at the hotel and Oxford is indeed an excellent city to visit.

I do hope we can welcome more of your guests and indeed yourself to the hotel in the future.

Kind regards,

Michael Grange
General Manager
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Gorleston-on-Sea, United Kingdom
Level Contributor
124 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 May 2014

After a very cold but enjoyable open top bus tour my husband and i popped into the hotel randolph for a very needed whisky and dry ginger (doubles of course) Staff were all very professional. Nice touch to see photographs of "morse" on bar walls. Hopefully will return soon.

  • Stayed May 2014, travelled as a couple
    • Value
    • Service
Helpful?
Thank linda l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 7 May 2014
Thank you taking the time to post a review. I was delighted to learn that you enjoyed your drinks in the Morse Bar. We are indeed located on the bus tour route with the bus stopping outside the hotel. In the Morse Bar we do operate a doubles bar but single measures are available on request.

I do hope we can be of service to you again in the future.

Kind regards,

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertford, United Kingdom
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 May 2014

We arrived on a Sunday at around 1.45pm, and was greeted by the concierge who helped unload the car and valet parked it, pre arrange booked car park facility, and checked in. We checked in and our luggage was taken to the room. We then went for lunch, this had also been booked; we were shown to our table, and we were asked what we would like to drink, I asked for the wine list, chose the wine and this was brought to our table and served within 5 minutes or so. So far so good; we then were left waiting for the menu, after around 25 minutes I asked one of the waiters where the menu was, and he said he wouldn't be long, 10 minutes later I had to ask again, and this time we got immediate response, and the service we had was as one would expect, the food was really enjoyable. The restaurant was not busy, a table of 8 or 10 and two other tables of 4. When we went down for breakfast we were told that there were no tables ready and would have to wait, and that there was a waiting list, our name was taken and asked to wait in the bar area, however we only waited for around 5 minutes before they called out our names.. The restaurant experience marred an otherwise really enjoyable stay, the room was beautifully decorated and cleanliness was faultless, all the staff really helpful. We would stay there again whenever we visit Oxford, but possibly not eat in the restaurant.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 7 May 2014
Thank you for taking the time to write a review. I was sorry that the restaurant dining experience marred what was otherwise a very pleasant stay for you. This is not the normal feedback we receive for our service and I shall be discussing your comments with the team on duty.

Thank you for your kind feedback re the housekeeping standards and other aspects of your stay. I know the team will be most motivated to learn of your comments.

I do hope that we can be of service to you again in the future and thank once again for your feedback.

Kind regards,

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carterton, United Kingdom
1 review
Reviewed 2 May 2014

Well what can we say, we got married here on Easter Saturday. What an absolutely top class day. Everything ran so smoothly and seamlessly thanks to the hard work and commitment of the staff. There was absolutely no stress, nothing was too much trouble, everything was kept very relaxed and stress free which was certainly appreciated by us! The service provided by all the staff was top class and our guests were well looked after.
The room we stayed in was fantastic, we had a large room with four poster bed, there was champagne, chocolates and even a personalised Easter Egg for the new Mr & Mrs, which was a really great gesture.
All the food we had at the hotel from the canapés served after the ceremony through to breakfast the following morning was first class.
One of the greatest days of our lives made unforgettable by a superb venue and extraordinary staff.
A huge thanks to all involved but especially Sean, Sinead and Jo who made our day spectacular.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 7 May 2014
Thank you posting a review and I and the team were delighted to learn that your wedding celebrations went well. The Randolph is indeed a beautiful venue for a wedding with our large Ballroom and various other private dining suites.

From all the team at The Randolph we wish you all the best in your married life together and hope to welcome you back to the hotel in the future.

Kind regards,

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chinnor, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2014

Another brilliant stay at the Hotel where the staff are indeed most welcoming, polite and friendly.
Particular of note were Reception; Sarah Johnson and Breakfast Staff. Car Parking service was second to none. Bar Staff was a little wanting but maybe because my wife and I did not partake Cocktails - we settled for the more traditional beverages! Room remain comfortable and homely. Oxford - is a charming city with so much to be enjoyed.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobinWilliams19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 7 May 2014
Thank you for posting a review and it is always pleasing to know our regular patrons are enjoying their time at the hotel. The team will be most motivated by your comments and we look forward to welcoming you back to the hotel in the future.

Kind regards,

Michael Grange
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Randolph Hotel

Property: Macdonald Randolph Hotel
Address: Beaumont Street, Oxford OX1 2LN, England
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Oxford
#4 Spa Hotel in Oxford
#7 Romantic Hotel in Oxford
#11 Business Hotel in Oxford
#12 Luxury Hotel in Oxford
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Macdonald Randolph Hotel 5*
Number of rooms: 151
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Also Known As:
Macdonald Randolph Oxford
Hotel Macdonald Randolph
Randolph Hotel Oxford

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