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“Lovely hotel”

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Macdonald Randolph Hotel
Ranked #15 of 44 Hotels in Oxford
Hove, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely hotel”
Reviewed 16 July 2014 via mobile

I came here with with my daughter for uni interviews along with a number of other parent child couples. The hotel was very busy. The hotel was lovely and we enjoyed our stay, there were however some bumps. The hotel messed up our booking and we were put in a double room instead of a twin. We were moved to a jr suite that wasn't currently being used. The main bedroom and bathroom were great however, the pull out bed in the second room wasn't very comfortable.

The lift was broken and it was a schlep to get to the first room, better once we were moved but we were very happy when the lifts were working again in the morning.

Breakfast was very nice and the room is beautiful. The location is perfect and parking is very convenient.

Stayed October 2013, travelled with family
Helpful?
3 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 22 July 2014
Thank you for taking the time to post a review. I was sorry that your room had not been made up into a twin room. I am sorry that this meant a rollaway bed which was not really suitable in the suite which was offered as an alternative. Please be assured that errors like this are very rare.

The hotel has two lifts which serve the 4 main floors in the hotel. We did experience a malfunction with the very hot temperatures we have been experiencing at the moment. I am pleased to report that the situation has been rectified.

I do hope that we have the pleasure of being of service to you again in the future.

Kind regards,

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,031 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (524)
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English first
London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 July 2014

This is a mid-range 4 star at best. We had a room in the new wing: poky, low ceilinged, pvc windows, with a 'view' over a bare courtyard. We asked to move and got a better room , in the old part of the hotel. Internet signal was intermittent everywhere. Our early morning call on our second day didn't happen. We had to wait ages to get anything to eat or drink at breakfast and when the food came, we had to send some of it back because it was uncooked. The restaurant staff could not cope with the volume of guests. This is a very expensive hotel and we expected exceptional standards: we didn't get them. The only thing 5 start about it is the location. We were not the only ones complaining on checkout.

Room Tip: Avoid the new wing
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
6 Thank Primrose73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 22 July 2014
Thank you for posting a review. I was sorry to learn that you were disappointed with your stay with us. From your description your initial room was an executive grade bedroom in our Worcester Wing of the hotel. These rooms are spacious in a contemporary style and boast baths with separate showers. I do appreciate these rooms do not have front facing views but are very popular, quiet and offered with every confidence guests will be comfortable.

I am sorry a wake up call was missed and that you had a lengthy delay at breakfast, please be assured that I will have the necessary remedial training carried out and thank you bringing this to my attention.

I do hope that we be of service to you again in the future where you can be assured of a very warm welcome.

Kind regards,

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pevensey, United Kingdom
Level Contributor
159 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 13 July 2014

When staying in Oxford, where else would you want to stay? Blow the expense, this is where Morse drank in the bar, and it's right opposite The Ashmolean. My room looked out at it, and a comfortable room it was. Breakfast was good, though the neighbouring table had to wait a long time for theirs. I ate in the restaurant one evening, and had a lovely kohl rabhi remoulade as starter. I think guineafowl for main - all excellent. Could have done with more people in the restaurant. I'm saving up for the next visit.

Room Tip: The hotel will park your car, for a fee
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  • Stayed September 2013, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank dvdgurr04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 22 July 2014
Thank you for your kind review following your stay at the hotel. We are indeed located in the heart of the city and I was delighted you enjoyed the food in our restaurant. We have a very good Chef Simon Bradley who has really improved our cuisine here at the hotel. We are currently striving for our 3rd AA rosette.

Accommodation in the city of Oxford is at a premium and it is always good to book as far in advance as possible and check our website for any special promotions both hotel based and throughout Macdonald Hotels.

I do hope we can be of service to you again in the future when your travel plans bring you back to the city of Oxford.

Kind regards,

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 July 2014

We had an enjoyable stay. We were part of a group and some experienced no water on our final day. They missed a few wake up calls, but all in all it was lovely. Their concierges were very helpful. Most things were with in walking distance.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Service
Helpful?
1 Thank Vicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 22 July 2014
Thank you for taking the time to post a review. I was please that you enjoyed your stay but sorry to learn that there was no hot water on the final morning and a wake up call was missed. Please be assured that I will be discussing your comments at our weekly team meeting. This is not the normal feedback we receive.

I know the team will be delighted by your comments and do hope we can be of service to you again in the future.

Kind regards,

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2014

Clean, well equipped room. Lovely venue, centre of city. Only downside is expensive valet parking, plenty of car parks nearby. Staff were fantastic, professional and really friendly. Breakfast was excellent

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
2 Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 22 July 2014
Thank you for taking the time to post a review. The team will be delighted by your comments. Parking in the city centre is limited and we offer valet overnight parking at £28.50 per night. The council car park adjacent to the hotel charges £30.00 for 24 hours and the city is served by a user friendly park and ride system to allow guests and visitors to avoid the heavily congested city centre.

I do hope we can be of service to you again.

Kind regards,

Michael Grange
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 July 2014

As usual everything was perfect. Wonderful staff, lovely room with view of the Ashmoleon.
Food first class.
Very sad to read comments about the hotel being too formal, it is lovely to stay somewhere that certain standards are adhered to. In the dining room it may seem a little formal however the staff are very welcoming and friendly..
It is good not to have people sitting at table glued to electronic equipment and actually indulging in the sometimes forgotten art of conversation.
The Morse bar is cosy and has a nice ambience.
Of course in a hotel of this age some areas could maybe do with a spruce,I was told the lifts are to be updated, but overall one would be hard put to find the same quality ambience and caring staff elsewhere. My husband is quite sick but staying here always lifts his spirits.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Joan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 22 July 2014
Thank you for taking the time to post a review. It is always good to receive feedback from our guests but especially from returning guests.

Here at the hotel we offer traditional service and accommodation with all the modern amenities guests expect from a hotel. We do have a dress code in our restaurant and ask diners to refrain from using their mobile phones.

Thank you for kind comments regarding the service and I know the team will be most motivated by your comments.

Thank you once again and we hope to welcome you back to the hotel in the not too distant future.

Kind regards,

Michael Grange
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 July 2014

We spent two nights here in a suite in July 2014. Everything was functional. A very pleasant ambience and perfectly located (could not ask for better). I think it is expensive but location! location! location!

Room Tip: Higher floors enjoy lovely views over Oxford
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LukeHV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review, 22 July 2014
Thank you for taking the time to post a review. I know the team will be delighted by your comments. We are indeed located right in the heart of the city.

Accommodation is at a premium especially during the peak summer season. It is always best to book in advance and check on our website for any special promotions we may be running at the time of booking.

I do hope we can be of service to you again in the future.

Kind regards,

Michael Grange
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Randolph Hotel

Property: Macdonald Randolph Hotel
Address: Beaumont Street, Oxford OX1 2LN, England
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Oxford
#4 Family Hotel in Oxford
#7 Romantic Hotel in Oxford
#11 Business Hotel in Oxford
#12 Luxury Hotel in Oxford
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Macdonald Randolph Hotel 5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Macdonald Randolph Oxford
Hotel Macdonald Randolph
Randolph Hotel Oxford

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