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“Not Fun”

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Mercure Eastgate Oxford
Ranked #14 of 44 Hotels in Oxford
Newcastle, Australia
Level 4 Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Not Fun”
Reviewed 14 September 2011

Like the previous reviewer we did exactly the same thing! Received a traffic infringement as well. Not a good start to the stay. Once we found the place (after 2 phone calls) we arrived and found the staff very unhelpful and uninterested. We had 2 very large bags so we requested a room change when we discovered there were stairs and no lift to the room (which was done after we had to wait 2 hours). Discovered on the way to the room that there was STILL a flight of stairs to negotiate. Requested another room change but was told that they were full and unable to accommodate us. Maybe we could try again tomorrow. We were happy to pay for an upgrade if necessary. The room that we were in was sooo tiny so we had to contend with that as well. I am NOT the customer from hell and dont feel that I am demanding BUT this was just a little too much. We did get a larger room the next day but was also down stairs although the staff was kind enough to carry our bags. Saying all this the hotel itself was tastefully decorated and the restaurant was really nice with great staff.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Bronwyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
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Seaford, United Kingdom
Level 6 Contributor
307 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed 11 September 2011

As there is no Mercure sign on the street advertised we went right past and crossed a traffic camera getting a £30 ticket so not a good start. Staff welcoming but the room was small and bed very small so we were too hot and did not sleep well. The wifi which was included in our ‘special rate’ did not work and we were charged £14 extra for parking. Saving grace was meal in restaurant very well presented and flavoursome followed by a delicious well cooked to order breakfast . On leaving we discovered the rear of our car had been damaged in their car park -the reception said there had been a guest after us who had refused to have his Porsche parked for him (which was the rule we were told) and that he had seen him looking at the front of his car when he left. He said he should be able to get the evidence from their CCTV. Needless to say we heard nothing and were left with a bill. Would not return!

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank christel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 September 2011

The hotel is very smart and stylish behind its unassuming exterior. The location is excellent and offers a short walk along one of the more interesting roads into the centre.

One big disappointment however was our room set up. Having booked in as a couple (with my husband) we were placed in a room clearly intended for a single person. Aside from being minute, the bed was pushed against one wall, meaning we had to clamber over one another. We were provided with 1 mug and 1 glass.

I think this kind of corner cutting on a full paying booking is in excusable for an otherwise smart hotel (and not a cheap one either).

This aside, the breakfast was excellent... The parking overpriced.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bsnt75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
305 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed 9 September 2011

The Mercure is in a good location, smack bang in the middle of old Oxford town, easy walking distance to most of the big sights. As such, it's an old building and you make allowances for a quirky layout. The public areas are very comfortable and the staff very helpful but our room was disappointingly pokey. I could see that others were better than ours so I'd recommend you make a point of asking for one that is more spacious.

Room Tip: Some rooms are pretty pokey so make a point of asking for a bigger size
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  • Stayed March 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lund, Sweden
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 September 2011

If you are arriving to this hotel by car then note that the entrance to the car park (as well as the main entrance) is located on Merton Street, just off the High Street. Also note that the "buses only" part of the High Street starts just after the turn in to Merton Street so don't be put off by the sign warning of this before you get close to the hotel. The hotel car park is small and to make the most of the space available they have a valet parking system in operation, you enter the car park, park up where you can and leave your car keys with the reception during your stay. The car park is entered through an archway just after the main entrance to the hotel.

The reception staff were friendly and check in was a quick process, they take a swipe of your card even if you have booked and paid in advance. We were given a decent sized room on the top floor which was in the roof of the hotel building. The room was clean and quite OK in its design, the furniture was in good condition and the bed was really comfy with decent pillows and plenty more in the wardrobe. The hotel had wireless internet in the room but it was expensive.

Overall I liked this hotel, I got a good price on an advance booking via their website and I would certainly stay there again if I am in Oxford.

However, there are a couple of negatives too. The hotel information pack was in need of updating as a lot of the information was old. There were also at least three different menus for the restaurant (the one with the highest prices helped us identify which was the most recent).

We did not eat in the Restaurant in the evening, there are many bars and restaurants along the High Street so we decided to try one of those instead. One of the other reasons we did not eat at the hotel restaurant was that they did not have any other customers despite the hotel itself being quite busy.

Breakfast was a bit disappointing but we were very glad that we had booked the advance rate that included breakfast. I forget the exact price now for people who did not have an inclusive rate but it was close to 15 pounds per person. Regardless of price, the offering was far from impressive. There was sliced bread for toast (you could not toast your own, the staff did it for you) but no bread buns/rolls, there was a solitary baguette in the bread basket which once gone was not replenished during the time we were there. The cheese from the buffet was also hard and very thickly sliced and the fruit salad was lacking fruit, just some apple and orange segments.

Throughout the stay, a guest who had enjoyed room service has left their used plates in the corridor outside their room. This would have been OK except that the plates were there when we arrived in the early afternoon and still there when we checked out at 11:00 the next morning.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Skåneräv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 September 2011

After reading reviews for this hotel when making our booking we requested a large room with a view. When we got to our room it must have been the smallest room in the hotel looking at the room pictures on the website, there was just enough room to walk round the bed and only one chair in the double room. The window was small and looked over what seemed to be other hotel rooms and above the restaurant kitchen roof. It was also really noisy from either an extractor fan or genarator outside (Room 216). It was very overpriced and also the hotel added extra money onto our bill as they said it was more for the first night we stayed than what we had booked on laterooms.
The reception area and bar area were very spacious and the hotel is in a good spot - right on the high street. Oxford is a great place to visit and we will go again but we will not be staying in this hotel.

Room Tip: Beware Room 216
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank janineandy1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Oxford hotels

Arundel, United Kingdom
Level 6 Contributor
159 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 5 September 2011

The hotel has a small lobby area, leading through to a very attractive, well decorated and furnished lounge. Beyond the lounge, is the restaurant, which seemed very popular. Breakfast was included in our room rate,and the hot breakfast options are prepared to order, but are brought to your table very quickly. The food was very good quality and breakfasts were excellent.
We had a large room, tastefully decorated and furnished, and with a good sized bathroom. The room had a queen size double bed, with good quality bedlinen, but small pillows, and a mattress that sagged in the middle. I asked for extra pillows but none were available.
In our bedroom we could hear each word said by the guests in the next room very clearly, even though they were only talking at a normal conversation volume. We tried to be very quiet in our room to not disturb anyone.
I booked through Superbreaks which was charging £110 less for a two night stay than the hotel's own website rate.
Car parking for guests was an extra £14 a day. It seemed that you can only get to the hotel by car from one direction, as the High Street further towards the city centre is closed to cars. This meant that each time you travel by car from the hotel to another part of Oxford you are not able to cross the city centre.
Overall, we liked the hotel and enjoyed our stay. It is a smart and attractive hotel, but expensive, particularly with the added car park cost, and would benefit from some soundproofing between the bedrooms.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Peltt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Eastgate Oxford

Property: Mercure Eastgate Oxford
Address: 73 High Street, Oxford OX1 4BE, England
Phone Number:
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Restaurant Room Service
Hotel Style:
#11 Luxury Hotel in Oxford
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Eastgate Oxford 4*
Number of rooms: 63
Official Description (provided by the hotel):
Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more   less 
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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