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“A hidden Oxford Treasure”

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Mercure Eastgate Oxford
Ranked #14 of 44 Hotels in Oxford
Reviewed 10 November 2011

We stayed overnight at this is fabulous hotel after seeing Will Young in concert at the New Theatre (Oxford Apollo as was!). On the High Street - yet with the entrance tucked away down a side street, the hotel is right in the centre of town and convenient for many of Oxford's attractions. Our room was wonderfully quiet and relaxing, sympathetically achieved by a great marriage of the modern with the traditional. The bed was one of best I've slept in and the room lacked for nothing - and included all of those little extras that make such a difference in creating an air of luxury and something so often missing today. Nothing was too much trouble for an attentive and helpful front desk staff. Well done. Our first visit to a Mercure and wish it had been for longer. Worth a trip to Oxford just to stay there. Already planning to return when we go to see Matt Cardle.

We booked a little in advance on line, secured a superior room and achieved a considerable saving on the normal room rate - the icing on the cake! With the actual hotel entrance slightly off the High Street address - we walk passed the hotel twice without even realising that it was there, adding to the experience as the adjacent buildings are worth a look in themselves. See attached photo showing the view from some of the hotel bedrooms.

Room Tip: Rooms over the side road entrance have a great view - see photo.
  • Stayed: November 2011, travelled as a couple
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1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this reviewResponded 13 December 2011

Dear Guest

Many thanks for taking the time to complete a review following your stay at the Mercure Eastgate Townhouse.

We are delighted you enjoyed your stay and appreciate you r kind comments.

We look forward to welcoming you back to the hotel.

Best Wishes
General Manager

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797 - 803 of 1,095 reviews

Reviewed 8 November 2011

Stay for business for a full week, I felt the hotel really met my needs. The room was very nice, staff pleasent an all around good experience.

The only trouble I had was getting a Taxi from this location where I was charged double £18.20 for a trip that should in heavy traffic have cost £9.00. Having stayed in other hotels in Oxford I found that Taxis ordered to this hotel overcharged.

  • Stayed: October 2011, travelled on business
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Thank UX-Director
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2011

My mother and I stayed at the Mercure Eastgate Oxford for a couple of days for a short leisure trip in the city. I expected high standards considering the relatively expensive room rates (though such are common in Oxford) but it was the little details that really made our trip special.

Upon arrival, we found the hotel to be in a brilliant location, just off the High Street- near the Botanical Gardens and the wonderful Magdalen College. The car park was rather difficult to manoeuvre into, and I wouldn't recommend it if you plan on taking the car out often; due to the valet service offered by the hotel, you are required to give your keys into Reception, meaning that every time you want to use your car you have to ask Reception beforehand. It doesn't take long, but after several times it could become a bit annoying. In our case, we left the car in the car park for the duration of our trip, so it wasn't a hassle at all. Also, do remember that leaving a car with the hotel costs £14 per night on top of your room rate.

Due to the unclear website, we'd booked a "twin/double" room, meaning that as we hadn't specified (though at no point on the website does it ask for such a specification) we had been allocated a double room, even though we had in fact needed a twin. Thankfully, the receptionist was incredibly helpful and sought a solution from the manager immediately. We ended up in a double room with an extra fold-up bed- this solution doesn't sound particularly glamorous, but the fold-up bed was a fold-up bed to end ALL fold-up beds in terms of its comfort, and the room was something to behold, one of the largest rooms of the hotel and with utterly stunning views of the Examination Buildings opposite! The hotel more than made up for this mishap.

As aforementioned, the room was large and spacious, though it being on the top floor the ceiling was rather low at points; this didn't bother my mother or myself much, neither of us being particularly tall, but it's something to take into consideration if you are a bit less vertically challenged. The bathroom was also large and clean, and everything was finished to a top standard. Our only complaint in terms of the room was that the heating seemed to be eternally on (particularly in the bathroom) so we resorted to cracking open the windows, not wanting to use the air conditioning to counteract this.

Also, it become very apparent to us by looking at the fire escape floor plan that we had by far the largest room on the floor, and that all of the rooms varied massively in their dimensions. If you don't mind having a smaller (but still well-formed) room then this shouldn't be a problem, but be aware that the photos on the website do represent the larger rooms, such as the one we stayed in.

Breakfast was delicious and in lovely surroundings. I thoroughly recommend the eggs benedict, and the fry-up was perfect, especially for those of us who do not like piles of food but instead prefer smaller, but well-formed, portion sizes. The range of food was such that even the pickiest of eaters would probably find something to their taste. I would also recommend the porridge on a cold winter morning!

The staff were the highlight of our trip. Friendly and always willing to help, they went the extra mile to make sure that everything was as we had expected (or better) and that we were well looked after. Nothing was too small for them.

The reason I haven't given this hotel five out of five, however, is mainly because they do rather like to add the costs to your bill at the end of your stay...Aside from the very expensive parking, breakfast is £16.50 per person per day if you haven't prepaid it, which I would consider a lot for a dinner, let alone for a nibble first thing in the morning. Wifi was also extortionate at £9 for 3 hours, for example- if you have an iPhone, I found I was able to connect to the internet without using their Wifi, and it was relatively fast, perfect for me to check through a few emails without paying such a huge amount.

I would thoroughly recommend this hotel to those staying in Oxford for a few nights, be it for business or leisure. A longer trip might mean you find this hotel a bit claustrophobic, and it is very much in the centre of Oxford, along with all of the hustle and bustle of city life, so don't expect a peaceful, quiet getaway. For a little holiday and a chance to explore the city, however, it is perfect, and if you (like myself) find your day easily brightened by polite staff, you'll have a permanent smile on your face if you choose to stay here.

Room Tip: If possible, go for rooms on the same side as the entrance- they have the best view! Beware of low c...
  • Stayed: November 2011, travelled with family
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1  Thank llacerta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this reviewResponded 13 December 2011

Dear Guest

Many thanks for your kind review of the Mercure Eastgate Townhouse.
Delighted you found the accommodation both comfortable and spacious and that my team resolved to the sleeping arrangements in your bedroom without delay.
Car parking is scarce in the Oxford city centre and the demand great so we make a charge considerably less than the public car parks.

We do hope you choose the Mercure Eastgate Townhouse on your next visit to Oxford.

Kind Regards
General Manager

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Reviewed 1 November 2011

Newish "Town" hotel fitted into old building well, in spite of different levels and room sizes. Excellent restaurant ("High Table") and exceptional value for the early set menu available 6.00-7.00pm; we had a very good dinner and breakfast was also good. Very good customer service. Only complaint was that BBC Radio 3 and 4 not available via the TV in room, though plenty of other TV and radio stations.

  • Stayed: October 2011, travelled as a couple
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Thank hbrobertp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this reviewResponded 13 December 2011

Dear Guest

Many thanks for your review of the Mercure Eastgate Townhouse and the High Table Brasserie and Bar. It is always a pleasure to receive such positive comments.
We will endeavor to explore the possibility of adding your favourite radio stations to our portfolio.

Kind Regards
General Manager

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Reviewed 31 October 2011

Great hotel in centre. Lowly breakfast. Really great service and so friendly. We decided to have a bite to eat in the hotel bar but had just missed lunch, and the waitress went out her way to get some food for us.
We had the room at a cheap rate for a wedding that was happening there. Checking the 'real' rate once we were checking out it did seem quite high. but you do get what you pay for.

Oh - and very comfy bed!

  • Stayed: September 2011
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Thank arch_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this reviewResponded 13 December 2011

Dear Guest

Many thanks for your kind comments and we look forward to welcoming you back to the Mercure Eastgate Townhouse when you next visit Oxford.

Best Wishes
General Manager

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Reviewed 24 October 2011

The location of this hotel is excellent for exploring Oxford on foot. It is, however, a slight pain to get to mainly due to Oxford's pathological hatred of all motor vehicles except buses and the directions on the hotel website could do with more detail. Also please note that parts of the High Street are closed to cars during most of the day so make sure you plan your route accordingly - there is a back way along Merton Road to use rather than the High St. The hotel itself is clean and the bar and breakfast areas are nicely designed. The rooms are of a reasonable size without being particularly memorable - you could be in a hotel anywhere - there were in places some signs of paint flaking and some areas perhaps due a refresh. The staff especially at breakfast were polite and efficient. However, the hotel is not that cheap - I think Oxford as a whole is expensive - and there are some nasty extras - the website is very vague about parking - there is a car park with valet service which costs an additional £14 per night! I don't think we were aware of this at all until we actually arrived at the hotel. Breakfast is quite pricey unless you get it as part of your deal but had a nice selection. Overall this is a decent but not particularly exciting hotel.

  • Stayed: October 2011, travelled as a couple
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1  Thank jethroxUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this reviewResponded 13 December 2011

Dear Guest

Thank you for taking the time to complete a review of the Mercure Eastgate Townhouse.
We are sorry that you found it difficult to find us. We do try to publicise a fee for secure parking at the hotel. As you can appreciate, parking facilities are limited in the Oxford city centre and we try to remain competitive against other parking facilities.

Best Regards

General Manager

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Reviewed 18 October 2011

This hotel was located on a quiet street just off the main street of downtown Oxford. Directly across from the Testing College and a 10minute walk to Christ Church College---it is ideally located. Good friendly staff, nice room, excellent Breakfast (if that's part of your program). The Prix fix lunch was a bit up-scale and expensive. There is a nice sitting room and bar area. The adult beverages, are of course expensive in keeping with most full service hotels, these days.

The hotel room cost was expensive, but not more outlandish than others nearby. The hotel has an elevator, which is welcome for travelers like us with too much luggage. Within one block of the hotel are the bus stops---that included the Hop-On, Hop-Off bus as well as the direct bus to Heathrow Airport, that we used. Great sandwich shops and restaurants in the area. No need for a car here---but there is an auto park just behind the hotel. Easy access to many colleges, this was a good stay.

Room Tip: Ask for a room that looks onto the auto-park if you are seeking the quietest.
  • Stayed: September 2011, travelled as a couple
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Thank SouthBay_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this reviewResponded 21 October 2011

Dear Guest
We very much appreciate your comments regarding your stay at Mercure Oxford Eastgate Townhouse. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to welcoming you back to the hotel in the future.

Kind Regards
Rooms Division Manager

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Additional Information about Mercure Eastgate Oxford

Address: 73 High Street, Oxford OX1 4BE, England
Phone Number:
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Restaurant Room Service
Hotel Style:
#11 Luxury Hotel in Oxford
Price Range: £127 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Eastgate Oxford 4*
Number of rooms: 63
Official Description (provided by the hotel):
Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more   less 
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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