I stayed at this hotel in 2012 and again more recently on 4th May 2014 and I really like its location, the building and its atmosphere. The staff are very friendly and welcoming too ...but it lets itself down badly with the lack of good management and organisation, particularly in the restaurant. Link this to the price you pay and the generally poor sized bedroomsand no wonder it often seems to disappoint its visitors.
On specifics the reception staff were first class, helpful and friendly. I really like the style and design of the reception area and all the formalities were handled well. But if you are on the third floor as I was you will have to lug your case from the second floor where the service ends.
The room was small but adequate for my single needs for one night but not worth the price of 154 pounds including breakfast. When I went for breakfast next morning it was very disappointing. There were clearly staff shortages but those that were there seemed to be unable to remember to deliver the simple tea/coffee orders despite reminders from a number of guests. The meal itself was okay but it should have been a much better experience and ended up overall a poor one.
I do not recall seeing a manager on duty at any stage reassuring guests or keeping an eye on the operation. It was all left to the staff who in some cases were clearly inexperienced.I find this surprising given it is the Mercure Hotel in Oxford. I also asked about feedback forms to comment on the service but apparently there is no such system.
So in summary I cannot recommend this hotel at the moment but it could be really good with better systems and management.
- Official Description (provided by the hotel):
- Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more less
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- Also Known As:
- Mercure Eastgate Oxford Hotel Oxford
- Accor Eastgate Oxford
- Mercure Oxford