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All reviews high street car park privilege room merton college marco pierre white old building central location third floor reception staff per day excellent location eggs benedict nespresso machine on site parking no lift breakfast was excellent comfortable hotel
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Reviewed 4 August 2014

Needed somewhere to stay, for attending a Christening at Merton College Chapel. Couldn't have picked a better spot. Only 150 yards away, just off High street. Close to all the shops if you want a bit of retail therapy. Surrounded by all the Colleges. Check-in was very good. Had phoned hotel a few days before to see if we could have an earlier check-in, to be told she would try her best for us, when we arrived. She duly delivered. All of the staff were very friendly and accommodating. We booked two rooms. One double and one single. Rooms were a little small. However, as all of the hotels are in old buildings, in the centre of town, we expected this. Bathroom large enough. Nicely decorated. Both beautifully clean. Nice comfortable bar area. Aircon was not that great. But luckily the weather was not that hot when we stayed. The receptionist was very helpful, in that she offered us another room, in that some previous guests thought the aircon pipework outside the windows was a bit noisy. But we took the room as we had to get ready to get out. I had read this from a previous reviewer, but to be honest it didn't cause us any problems. Just a bit of a hum in the background. Breakfast the following morning was very good. Staff there again very good. Checkout was a bit slow, as only one person on reception. Car-park at rear of hotel was very handy. Would recommend and return. Well done Mercure Eastgate.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank slewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this reviewResponded 18 August 2014

Dear Slewi
Thank you very much for your kind comments - greatly appreciated by the team, a good morale boost.
I have noted your constructive comments on the air conditioning in the hotel, they have now adjusted the system so that is working at 100%, I apologise if this was not the case when you stayed.
We look forward to welcoming you back in the future
Kind Regards
Peter Watt
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

This turned out to be a better experience than we expected.
With the exception of no water soon after we checked in everything else about our stay was
Satisfactory.
The room was cozy and the air condition worked well
We ate breakfast at the hotel which was excellent
The staff were exceptional and went out of their way to answer our questions and meet our needs.
I'm sure that once the renovation is completed this will be an even better hotel
The location is excellent for restaurants and all tourist locations
As travel agents we would recommend this hotel

Room Tip: Ask for room on high floor on side without elevator The AC is better
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank bradyboy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this reviewResponded 4 August 2014

Dear BradyBoy2
Thank you for your kind feedback, I am pleased you enjoyed your stay and visit to Oxford.
I am afraid there was no water for a short period of time on your arrival due to a technical hitch which is now 100% all fixed.
We are now as ateam looking forward to the renovation happening, our 2 oilot rooms are being completed next month and we will be able to show our guests their future expectations.
In closing I thank you for your kind words on the team, greatly appreciated and a huge morale boost.
With kind regards
Peter Watt
MANAGER

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Reviewed 3 August 2014

Attended a wedding in Oxford - found the staff to be very attentive and helpful which more than compensated for the tinny rooms that are in desperate need for refurbishment. Quaint entrance bar and restuarant area. Very difficult to find but conveniently located in the city centre.
Over priced for a typical 3 star Hotel. Certainly not to the usual standard of Mercure branded hotels that I have stayed in UK and mainland Europe.

Room Tip: Don't stay in the ground floor rooms - too much noise from the car park
  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank NigelM89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this reviewResponded 4 August 2014

Dear Nazzer
Thank you for your feedback and your kind words on the helpfulness of the staff, greatly appreciated and a huge morale boost.
We are due to start a refurbishment of the hotel bedrooms, and we have now received confirmation that the 2 pilot rooms will completed next month. This is later than was originally planned, the hotel is over 250 years old and we have to meet all the rules and regulations of English Heritage and the university. We have a date and are working towards a new hotel at the beginning of 2015.
With kind regards
Peter Watt
Manager

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Reviewed 2 August 2014

I have stayed at this hotel on numerous occasions for business. The positives are that the common areas are lovely and the staff are friendly and helpful - I have noticed an improvement in the staff's attitude over the course of my last few visits. I have always been impressed with the quality of room service too. Some of the rooms have a great view of the Examinations Hall. The downsides are that the rooms are embarrassingly dated and tired inside, the bathrooms in particular are not those befitting a hotel charging these prices, and the whole experience depends on which room is allocated. I understand the hotel is due to undergo a major refurbishment so things may improve.

Stayed: July 2014, travelled on business
Thank DinkyDijon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this reviewResponded 4 August 2014

Dear DinkyDijon
Thank you for your feedback and your kind words about the team, greatly appreciated.
We are due to have a renovation of the hotel bedrooms and bathrooms, however due to the age and history of the hotel, the actual start date is later than we anticipated, mainly down to the structure. The hotel is over 250 years and some of the wall, which are supporting walls, are more dense than originally gauged, which has meant some of the configurations of the rooms have had to change, delaying the start date.
With kind regards
Peter Watt
MANAGER

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Reviewed 26 July 2014

The hotel is small and even with a lift, you must transport luggage over steps to reach your room. If you are unlucky enough to visit on a sunny day, be prepared to be extremely hot and uncomfortable. While the air conditioning is running, the room was sweltering. I never undid the bed to sleep - it was too hot to need a cover. I notified the front desk two times and they did nothing - did not try to fix, or offer any compensation for the inconvenience.

Room Tip: Stay outside of Oxford and transport in.
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank sbs7729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this reviewResponded 28 July 2014

Dear sbs
I am very sorry that you did not enjoy your stay at the Mercure Oxford Eastgate Townhouse, I am afraid the hotel is over 250 years old, and with the exceptionally good weather we are experiencing at present and the age of the hotel, the heat is retained in the building. We do offer air conditioning in every bedroom, and with the hotel being located in the centre of Oxford city it has been exceptional.
The hotel is a number of Townhouses built together and due to its age the floors are not all on the same level, although we do offer assistance with the luggage the structure does allow for any physical changes, I do apologise.
With kind regards
Peter Watt
Manager

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