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Reviewed 19 July 2019

Elegance when function and shape work well together!
This is in short what I can say about your hotel. My family and I are having a great time in Oxford and staying @Mercure made it unforgettable experience. Staff, food and location are spot on!

Highly recommended

Date of stay: July 2019
Trip type: Travelled with family
Thank Amer_3420
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PeterWatt, General Manager at Mercure Oxford Eastgate Hotel, responded to this reviewResponded 23 July 2019

Dear Amer K,
Thank you for your kind review, really appreciated and a huge morale boost to the team.
I was pleased to note that you and your family have enjoyed your time in Oxford and the hotel, and that the team have assisted as much as possible in making your stay enjoyable.
Our new restaurant - Keepers Kitchen and Bar, which is totally different from before, and we are enjoying the new environment along with the challenges of a new layout.
Thank you again for sharing your experience, and we trust you had a safe journey home
Kind regards
Peter Watt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2019

We just wanted to get away from London at least for couple of days. What a big surprise! This hotel is very cosy and more than that it has an amazing location, lovely bar/restaurant and very friendly staff. All I can say is come to visit them as mush as possible! 10/10! Well done guys!

Date of stay: July 2019
Trip type: Travelled as a couple
Thank 1Robertox
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PeterWatt, General Manager at Mercure Oxford Eastgate Hotel, responded to this reviewResponded 10 July 2019

Dear 1Robertox

We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel.

Oxford is a busy and vibrant city and we are at present very lucky to have parking on site, it is an added bonus for the hotel.

We have now moved into our new restaurant - Keepers Kitchen and Bar, which is totally different from before and we are enjoying the new environment along with the challenges of a new layout.

Thank you again for sharing your experience, and we trust you had a safe journey home

Kind regards

Peter Watt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2019 via mobile

We were in oxford for university open days....this hotel was very centrally located and walking distance to most colleges and the city centre.

Staff were very helpful and always smiling.

Breakfast was great.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank ShenrekaP
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PeterWatt, General Manager at Mercure Oxford Eastgate Hotel, responded to this reviewResponded 5 July 2019

Dear SkenrekaP

Thank you for your kind, really appreciated and a huge morale boost for the team.

Oxford is a beautiful and historic city and we are located in the centre directly opposite the main examination hall and surrounded by a number of various colleges for Oxford university.

We have now moved into our new restaurant - Keepers Kitchen and Bar, which is totally different from before and we are enjoying the new environment along with the challenges of a new layout.

Thank you again for sharing your experience, and we trust you had a safe journey home

Kind regards

Peter Watt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019 via mobile

Great little hotel, very friendly staff and good food. Parking not ideal and £20 per night parking fee that we were not aware of.
Loved Oxford, a small compact Cambridge.
Defiantly worth a visit.
It was final exam week when we went and boy there was some fun had.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Diane C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PeterWatt, General Manager at Mercure Oxford Eastgate Hotel, responded to this reviewResponded 4 July 2019

Dear Diane,
Thank you for your kind review, I was pleased to note that you had enjoyed your stay and that the team had been very friendly and helpful.
Oxford is a busy and vibrant city and we are at present very lucky to have parking on site, it is an added bonus for the hotel.
We have now moved into our new restaurant - Keepers Kitchen and Bar, which is totally different from before and we are enjoying the new environment along with the challenges of a new layout.
Thank you again for sharing your experience, and we trust you had a safe journey home
Kind regards
Peter Watt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2019

We were in Oxford for four nights for the "Map the System" event. This was one of the two hotels we could book through the program. For us, it was an excellent choice. It is centrally located. The service was very good. My room was nice, bright and pleasant. Very clean. The main downside was that the air conditioner in my room was very weak and so the temperature was uncomfortable. I finally asked for a fan and used it my last two days.
Breakfast was good and expansive. Certainly enough to tide you over until lunch or beyond. It was exam time, so we witnessed several of the traditions surrounding that which was very interesting. Friendly people at the desk to answer questions and give directions. I would not hesitate to stay here again. No elevator up to the 3rd floor though.

Date of stay: June 2019
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank ScenicSights
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PeterWatt, General Manager at Mercure Oxford Eastgate Hotel, responded to this reviewResponded 4 July 2019

Dear Scenic Sights,
We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel and it was great to welcome you back.
As you know Oxford is a busy and vibrant city and can be extremely busy throughout the year, especially when it is the examination period for Oxford University followed by graduations.
We have suffered from a broken down air conditioning unit which blew out one copmpressor. We did manager to keep the system going however the company has supplied a new compressor this week and we are up and in full operation by the end of the wee.
We have now moved into our new restaurant - Keepers Kitchen and Bar, which is totally different from before and we are enjoying the new environment along with the challenges of a new layout.
Thank you again for sharing your experience, and we trust you had a safe journey home
Kind regards
Peter
Peter Watt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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