It's a holiday inn so I was expecting a basic place to stay, that's fine. It was clean, fresh, modern and the staff were very pleasant.
The breakfast was very nice and reception was very helpful and did a number of things I asked them to.
Based on that alone I would have rated it a 5 as it meets all expectations. However there were a number of things that let the hotel down.
Room service: I ordered room service and the meals averaged £12.95. A price I would expect if the food was up to scratch. But the meal wasn't, it was a small portion and despite only taking 20 minutes to be delivered, it was cold. Very disappointing.
Room cleaning: I had left a number of things strewn around my room and as I was staying for 2 nights I opted not to have the cleaners come in. Despite leaving the provided card on the door to request he cleaners not to come in, they did. Annoying.
I would stay again but wouldn't order room service!