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“Disco heaven? No disco hell!”

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Oxford Spires Hotel
Ranked #8 of 44 Hotels in Oxford
Reviewed 3 December 2013

Recently stayed at this hotel as part of a business trip for two nights (Friday and Saturday).

We arrived Friday evening to find two (yes two not one!) discos in full flow with loud music pervading all public areas, making conversation with our guests impossible. Whilst dinner, bed and breakfast had been booked the hotel would not or could not accommodate 10 people on one table which meant the group was split. The discos were not Christmas functions, but a regular Friday night fixture so be warned. The whole bar area was filled with smoke which came in through the constantly opening automatic doors from all the chain smokers outside.

The only good news was that our room was at the back of the hotel, several minutes from reception. This walk however confirmed our expectations for the rest of the stay, dated décor, damaged walls not to mention the mould stains. On arrival at our room, parts of the carpet were thread bare and the ceiling exhibited several brown stains from previous leaks. The bed was not much better with the wife complaining she was like the little duck sleeping with the hippo (I have been called worse) as the bed offered no support and we both found ourselves in the middle. To cap it all there was a leak in the bathroom which we asked to be fixed Saturday morning.

The breakfast food was of a slightly higher standard than the room, but nothing special. Basic tables without tablecloths and a very cheap paper napkin to accompany very cheap cutlery.

The rooms were £120/night for dinner bed and breakfast, cheap for a hotel in Oxford. I guess you get what you pay for. We will not be staying again.

Room Tip: I am led to believe that some of the rooms on the 3rd floor have been refurbished, ask for one of th...
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  • Stayed: November 2013, travelled on business
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    • Cleanliness
    • Service
2  Thank Vizsla_Posh_Paws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,211 - 1,217 of 1,847 reviews

Reviewed 25 November 2013

My husband and I just had an enjoyable long weekend at the Spires Hotel in Oxford. We stayed in the EastWyke part of the hotel, the rooms were lovely and warm ( it was November when we stayed) very comfortable, very clean and very quiet. The hotel is only a 10 min walk from the centre of Oxford either along the river or round the road way - very easy to get to. The hotel was pleasant, breakfast was good but busy, but then its a very busy hotel - this does need to be taken into account if you are going to stay there - but all in all a very good experience

Room Tip: Opt for the Eastwyke part - although you do have to walk outside to get back in to the hotel for bre...
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  • Stayed: November 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Thank LindseyD1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

Lovely walk along river or road on good bus route. Hotel staff friendly and helpful. Good breakfast. Our room was a very long walk from bar and reception. It had broken window catches.we got them fixed. Room was slightly damp. Spa needs updating. I had a facial Which was ok but rushed at the end. Pulled skin as not enough product used. Floor was dirty and there wasn't a relaxation room with water.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013 via mobile

I've stayed that place twice and both times I have to same bad experience.

The hotel is located in walking distance to the center but this is almost the only good thing about it. The staff doesn't seem to be very competent or friendly. The building is one of those typical badly built British properties where you can't open any window. Especially in the winter the rooms are terribly cold and air condition is hardly manageable. Some of the rooms are a bit newer than others but on average you need to walk 10 minutes to find your room. The rooms itself are spacious but as the walls are thin and it is very noisy and you hear doors slashing all night.


Bottom line, this place is overpriced and you cannot expect anything then a bad stay. This place is continued to be run to make profit with the least investment possible.

Stayed: November 2013, travelled on business
2  Thank gjacobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

Stayed here and were treated as second class occupants due to a wedding function that was on the same day. Unable to get a drink due to drunk guests (not blaming them) at the bar, but staff, especially at reception were unhelpful & rude and cowardly management who hid in the office also not willing to help. This hotel maybe OK but clearly need to separate private functions from 'paying' guests - restaurant staff unable to get to bar themselves - crazy! Will stick to Randolf, Malmaison or Old Bank House all way better - try these first.

Stayed: November 2013, travelled as a couple
1  Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013 via mobile

This hotel was recommended to me by a friend. The welcome I got at the reception was warm and nice even though it took about 30 minutes to get my room ready. The room was not the typical British small roomed type. Quite spacious and neat. I couldn't get my TV to work and it took less than ten minutes to get someone to fix it. At the restaurant, there was quite a crowd and because it took almost 30 minutes to get me seated, the manager was full of apologies and that was quite considerate and nice. Nice decor with great English traditions and meals meeting modernity. Not bad at all!

Stayed: November 2013, travelled with friends
Thank Godsent007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

Oxford Spires hotel, part of the small Four Pillars chain, is situated a mile or so South of Oxford city centre and a couple of hundred yards from our home. We regularly stay at its sister hotel at Tortworth (well-placed for Slimbridge and Westonbirt) but only visit Oxford Spires for Sunday Lunch when our son is at home.
Sunday Lunch here is a carvery set-up with all that that implies, - plentiful supplies of unpretentious hearty food that is filling rather than fine dining, presenting an open invitation to adept plate mountaineers.
Today was utter chaos with a host of apparently untrained poorly informed table staff (couldn’t possibly call them waiters) that I couldn’t recall seeing before. They initially couldn’t remember what their specials for the day were, couldn't find pate on their own menu, insisted that their main course fish special was smoked salmon (it was actually smoked haddock), then succeeded in delivering only one of the two drinks that we’d initially ordered. Generally staff were wandering around in a daze and clearly not enjoying themselves.
When we finally got through to dessert, two of them insisted (after having to check - they couldn't remember - that their selection included vanilla sorbet, - it turned out that it was a sorbet – not vanilla but mango. It took a while to discover this as they only delivered two of our three desserts and when we pointed this out they thought we were trying to order seconds.
In the end we couldn’t get out fast enough. That’s literally true – we couldn’t get out fast enough. Customers have to queue here to pay their bills at a single checkout point and a long line of people in front of us were querying their bills.
It must happen occasionally that a restaurant finds itself with an influx of untrained staff for whatever reason. The responsibility for coping with this circumstance without undue distress to either customers or to the staff involved lies firmly with the restaurant management team. Unfortunately, today they seemed oblivious to the dissatisfaction that we felt - and could observe on surrounding tables - and to the distress of their staff.
I shudder to think how Oxford Spires will cope with the approaching festive season but I would advise Trippers to think twice before booking here until they read that some brave souls have tried it out and report that the service has improved.

Room Tip: This review is for the restaurant only.
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  • Stayed: November 2013, travelled with family
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3  Thank mmc_oxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oxford Spires Hotel

Address: Abingdon Road, Oxford OX1 4PS, England (Formerly Oxford Spires Four Pillars Hotel)
Phone Number:
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Oxford
#8 Luxury Hotel in Oxford
Price Range: £98 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oxford Spires Hotel 4*
Number of rooms: 115
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Also Known As:
Oxford Spires 4 Pillars Hotel

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