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“Head of the hotels” 5 of 5 bubbles
Review of The Head of the River

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The Head of the River
Ranked #16 of 84 Oxford B&B and Inns
UK
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Head of the hotels”
5 of 5 bubbles Reviewed 24 July 2014

We have stayed in a number of hotels in Oxford over the years and wish we had found Head of the River earlier. Great location, brilliant staff and good value for money. Would definatley stay there again

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suncreamsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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552 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 20 July 2014 via mobile

We were told that after ordering food for five people it would only be 20-30 minutes, after waiting over 70-80 minutes they seemed to have our food orders mixed up. It took over 80 minutes to get the correct orders. I would not recommend to go there for food, the location is great. Slightly over priced and average food. Food service was WAY below par even for a pub.

Stayed July 2014
Helpful?
2 Thank Fish88er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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London, United Kingdom
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 15 July 2014

We were two ladies meeting for a celebration in July and had booked a twin room 4 months in advance. We were given a room with one double bed and a sofa bed (that dipped in the middle). The barman tried his best to find us another room, but the hotel was full. In any case the only other twin room also has one bed and a sofa bed. The hotel should either not offer twin rooms, or make it clear that the rooms do not have 2 proper beds. Also, the room was dark and stuffy because there is only one window that does not open. The full-length mirror was useless because it was round the corner from the window and the lighting was gloomy. We were very disappointed and felt that the room was over-priced. When we complained, the barman said he would speak to the manager, but word came back that there was nothing he could do. Breakfast was excellent, but we were left with the feeling that although the staff are cheerful and helpful, the management do not care about customer service.

Room Tip: A twin room does not mean twin beds. It means a double bed and a sofa bed. Not all rooms overlook...
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  • Stayed July 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Spent one night at The Head of the River. The location is excellent for a visit to Oxford. Within walking distance to the city center yet located by the beautiful river. Very nice and clean rooms. Attentive and lovely staff. Nearly got 5 stars review but the pub standard food did not excel, light bulbs burnt or missing from both bed side lamps and the unfortunate damage to my rental car parked on premises which was rammed by (presumably) an unidentified service vehicle.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank IsraelTurist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horley, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

I stayed at this hotel on Saturday 28th June for 1 night and loved it and would definitely return. I paid £190 total for bed and breakfast for 2 people, with free parking (*) and free wifi. I thought I was paying solely for location but they hotel delivered on the room and service and exceeded my expectations.

Location - 5mins walk into the centre of Oxford, 10-15mins walk to the main area of restaurants and bars. As it is right next to the river the setting is lovely too.

Parking - I rang the hotel the day before arrival to see if it was possible to reserve a parking space, and was told that this wasn't a problem and that I could arrive at any time. The parking is actually at the back of the hotel and there is a large locked blue metal gate across the entrance to stop anyone else using it. If you are approaching from over the bridge then the turning is on the right immediately after the pub and you turn in there and give them a quick call or jump out and they will then open the gate. The hotel's website says there is a £10 a day charge but as I booked through booking.com it was free*. I had no issues at all with the parking situation and would have been happy paying £10 a day as still a lot cheaper and convenient than the public car parks.

Rooms - we stayed in the AA Milne room (No 10), which is pictured on the hotels website homepage, in the Delightful dozen section. I believe this is one of their standard double rooms. It was quieter than I expected as we were above the pub, though we did go to bed after it had closed, but we got no noise from below when they were opening up for breakfast, or from the rooms above. Bear in mind this is an old beautiful building and there may be the odd squeaky floor somewhere. I loved the quirkiness of the room, the wallpaper is books on shelves, there was an old school desk and chair in which we found the hairdryer and a slightly out of date information book about Oxford. Both the bedroom and bathroom were quite small but we had everything we needed. There are no tea/coffee making facilities in the room though you are provided with a couple of bottles of water complimentary. The website advertises that tea/coffee can be brought to your room from 7.30am-10.30pm, though we didn't use this facility. There was only a small window, you can see it in the picture on their site, which meant the room was quite dark (though the bathroom was well lit) and it didn't open so you couldn't get the fresh air in, not a big deal for us though as the room was a nice temperature anyway. And we were only using the room to change and sleep in. I was impressed with the size of the towels, I often find that bath towels don't wrap round me but these did. I would happily stay in this room again.

Breakfast - we went down for breakfast at 9am, there a number of other residents already down there, and were warmily greeted by the staff, and offered tea/coffee immediately. There is a buffet table with juices, yoghurts and cereal that you can help yourself too as well as copies of the daily paper for you to read during your breakfast. Within minutes we had a menu, I was expecting to only have the option of a full English, but in addition there was Eggs Royale (my all time favourite and it was lovely), Eggs Benedict, Eggs Florentine, Crossaints and cold meats and porridge. My partner had the Full English which he said was great and that the sausages were full of flavour. The food got to us quickly and was well cooked and presented along with large slices of toast, and the waiter was attentive and chatty. We then got more coffee and went and sat out by the river in the sun, after being told about various places in Oxford we may be interested in visiting.

Other stuff - there is no reception and check in is done at the bar, some of the staff deal with the rooms and some of the staff solely deal with the pub/restaurant so from time to time you may ask one of the waiters a question about the rooms that he can't answer but they were always quick to get someone who could help. Check in is from 2pm, we arrived at 1pm and we did the necessary paperwork straight away and then were asked to get the keys (good old fashioned metal keys not swipe cards) from 2pm onwards. You can charge any food or drink you have at the pub to your room by showing your check in card. Access to the rooms is via a door inside the pub during opening hours, at other times there is a locked external door that you get a key for so you can come and go as you please. You, also, get given a 24hr emergency number to contact should you have any issues. Check out took a few seconds and again was done at the bar.

Bar/Restaurant - it is important to note that this is a pub/restaurant that has rooms, they have one of the only large outside direct river settings we saw and therefore it is incredibly popular so don't expect to get a table just because you are a resident. The bar prices are pretty pricey but again am happy to pay if I get to sit by the river and watch the world go by. We didn't eat there but the menu looked varied and the food we saw come out looked good. You can reserve tables so if you plan to eat there I would suggest booking prior to arrival. There was one waiter there who was great, I really wish I had got his name (I think he may have been French), he was always checking everyone was okay, would let people know who were hovering for an outside table when one was becoming free, taking orders outside, drying down chairs after the down pour so people could get back outside etc. He was brilliant, though all the staff were friendly, helpful and the place was incredibly busy. The bar stops serving at 11pm to the public and then residents can order up until 11.30pm.

If you fancy a punt then there is a place next to the pub that you hire these and various other boats from for a trip down the river.

Top tip - I prefer to research and chose a restaurant and book a table so I know we will get in rather than trapsing around with too much choice and ending up somewhere you don't really want to go to just becuase you are hungry. With this in mind I should actually have done this more than 2 hours before we wanted to eat, The Red Lion, Gloucester St looked perfect and was within walking distance (15mins) but was fully booked. There were a number of restaurants coming up in Summertown (OX2) which is the other side of Oxford to the hotel, this is too far to walk but is a 10min taxi ride (£5 fare, the hotel will call one for you). We decided we'd pick and book one of those and thank god we did, please see my separate review about The Oxford Kitchen.

Room Tip: If you are going to be spending a lot of time in the room and not using it just to sleep in then go...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Adrienne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 29 June 2014

Although I booked a carpark in advance and confirmed the requirement a day before check in after I see others comment about the carpark issue, it was meaningless to the hotel because they have their own way of doing thing, obviously not a customer oriented hotel. I checked-in in the evening and there was no proper area for my car so the staff asked me parked somewhere in the carpark that would block other cars way out. Within an hour, I was requested to move my car in 3 different areas instructed by the staff and that was very annoying. On the next day morning we thought we can pick the car after lunch which I was welcomed by all other hotels in my 15 days trips, unfortunately it was not the case in Hideaway. Therefore, the hotel's location is irrelevant to someone driving, its the location of public carpark matter to you.

OK, forget about the carpark. My breakfast is so called "full english breakfast" that foods were fried and breads were cold. Serving staff would never have any eye contact. When I wanted checked out, the staff who was also the breakfast serving guy said to "I have many things happened in the same time, of course i knew you want to check out", at that time he was standing alone holding some paper documents i guess.

In conclusion there would be many other choices for that price tag.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank tripchanck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Stayed here with friends for a few days in May and thought hotel was very good and in an excellent location for touring Oxford. Our friends picked a nicer, larger room on the 2nd floor with river views and good size bathroom. Our room on the first floor was small, with quite a very small shower room and rather dark as only one small window but it was clean, decor was good and bed was extremely comfortable. Had to ask for some brighter bed-side lamps but staff were very willing, friendly and helpful. Car parking available if booked beforehand so easy to walk into town to explore the lovely city. Pub area was slightly scruffy and basic but quite comfortable. Would certainly stay here again...and I'm rather fussy!

Room Tip: Ask for room overlooking the river as it will be larger.
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  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OZZYChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Head of the River

Property: The Head of the River
Address: Folly Bridge | St. Aldates, Oxford OX1 4LB, England
Phone Number:
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #16 of 84 B&Bs / Inns in Oxford
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Head of the River 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
Head Of The River Hotel Oxford
Head River Oxford

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