My father in law was very ill and we were told by the Churchill Hospital staff that he was due to be operated on either that night (1st June) or the next morning. We waited and as it did not appear likely the operation would take place that night we decided to book a bed and breakfast. I explained the situation to the Mulberry B&B and they advised they had two rooms available which we then reserved. Unfortunately at 10pm the hospital decided they would carry out the operation and as it was very serious we were unable to leave to pick up the keys from the B&B and I called to advise them we would have to cancel. It was a terribly upsetting time and I was very disappointed to be told over the phone that 'we are a business and not a charity' and would still be charged for the rooms. Please bear in mind that the rooms were only booked at around 6pm that evening and so were likely to have remained empty if we had not reserved them. It was very disappointing to hear such harsh words at such an upsetting time (which the B&B were aware of) and I actually put the phone down in tears. Although I cannot comment on the rooms etc I can comment on the very unsympathetic and upsetting attitude of the owners.
- Official Description (provided by the hotel):
- Mulberry Accommodation is a long established, family run, consists of two detached houses offering well maintained comfortable guest accommodation. We are pleased to offer a choice of accommodation: Bed and Breakfast & Self Catering with free Wi-Fi and parking. Situated in a popular area of the city of Oxford, about two miles from the city centre. For one or more nights stay on a bed and breakfast basis, we would like to recommend the Mulberry Guest House. If you require an accommodation for one to six persons, for a week or longer, with the privilege of your own: kitchen, washing machine, tumble drier, linen, towels, garden, free parking, free internet connection and so on Then the Mulberry Self Catering house is for you. We assure you of a warm welcome and a pleasant stay at the Mulberry whether you are on holiday or business. ... more less