The travel lodge itself was fine, basic but satisfactory. Unfortunately the receptionist there could not find my booking and was not very helpful. He didn't respond when I showed him my booking and reference number and acted as if he was annoyed and did not want to investigate the matter further.
He also said that they were fully booked and I had to go elsewhere. Not happy at all with this member of staff. After a long time and after I insisted he check further he looked at the computer system and found my booking saying that someone must have checked me in by mistake. He did not apologise for the mishap.
I was then late for my work dinner.
what is the point of having a reservation number and booking under your surname if you then can't find the reservation or maybe I was unlucky to have found just an incompetent member of staff?
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- Also Known As:
- Travelodge Oxford Wheatley Hotel Oxford
- Travel Lodge Oxford
- Oxford Travel Lodge
- Oxford Travelodge