Stayed here for 3 nights, but felt like a lifetime!! The room was dirty, splatters of stuff on the walls, cracks in the wall, dust everywhere, mould growing on the ceiling above the bed and a selection of deceased insects on the windowsill. However the worst bit was the bathroom. For some reason we had a disabled bathroom. It would of been bearable if it was clean. The floor looked generally dirty and the shower curtain had a very suspicious looking brown stain on it. During our stay I only had one shower and my boyfriend refused to even use it. When we first got in the room and realised we had a disabled room we went down to reception to ask for a different room, I don't think he really understood what we were trying to say as I don't think English was his first language, however when we explained that we had a disabled bathroom and wanted to change he just stared at us confused and simply said that all bathroom were the same. With that we gave up and just put up with it for the rest of our stay. Things didn't get much better when it was time to go to sleep. The beds were indescribable (and not for good reasons) I spent half the night sitting up at the end of the bed as it was more comfortable than laying on that mattress! After our stay we received an email to rate our experience, we expressed our disappointment in their service and ticked the box to say we would like to hear from them, yet never did. My boyfriend has emailed them several times since, yet we've had no contact. We have stayed at many Holiday Inn Express locations in the past and were loyal customers, yet the lack of customer service we have received on this occasion has made us rethink this loyalty. Our advice, avoid this hotel!
- Official Description (provided by the hotel):
- The Express by Holiday Inn Hotel, Kassam Stadium-Oxford is ideally situated for business or pleasure. By car only 14 minutes from Oxford city centre, one hour from Heathrow Airport and an ideal base for exploring the Cotswolds or visiting one of the Oxford theatres, BMW Mini or the John Radcliffe Hospital . Popular local attractions include: Ashmolean Museum, Botanic Gardens, Pitt Rivers Museum, Blenheim Palace, Bicester Village, Oxford University, walking tours, punting on the river and many more.The Express is next door to the Quadrangle Conference Centre & Kassam Stadium and a few minutes walk from Oxford Science Park. There are plenty of entertainment facilities within 5 minutes walk of the hotel: including two restaurants, 11 screen cinema, 10 pin bowling, Gala bingo, children's activity centre and leisure club. The Leisure Club has a 20m Swimming Pool, with a large gym with steam room, sauna spa pool and various aerobics classes (must book). Guests staying at the hotel can buy a pass for the leisure club for only 5. The Express by Holiday Inn has a Meet Smart conference room, ideal for meetings for up to 30. High speed wireless Internet is available throughout the hotel.Maximum 3 adults per room, supplement for third adult. All rooms are non-smoking. ... more less
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- Also Known As:
- Holiday Inn Express Oxford Hotel Oxford
- Holiday Inn Oxford