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“A little chilly!”

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Premier Inn Oxford Hotel
Ranked #10 of 44 Hotels in Oxford
Northern Ireland
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“A little chilly!”
3 of 5 bubbles Reviewed 8 November 2013

The Oxford Premier Inn in common with most of the others is good. I didn't eat there as I didn't have time but as you come in the main entrance, turn right to reception and left to the Beefeater there is a very unpleasant smell. There is a similar smell in the corridor upstairs although the room was fine except that it was chilly. The temp control only goes up to 23.5 and I put it there as soon as I went in (from 17.5) and noticed no improvement in the heat at all. Luckily I had the room to myself and was able to double the duvet and all was fine. I do have to say that one of the main reasons I like staying in Premiers Inns is that there is normally a bath and Oxford did not disappoint. A lovely hot bath warmed me up great.

Room Tip: could do with an upgrade
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarasNorthernIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,293 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
Colchester, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

We stayed in 2rooms when attending a family wedding in Oxford. Only slight niggle was the disabled room did not have a walk in shower which my 85 year old relative required. Staff were exceptionally courteous and rooms were very quiet and comfortable despite the place being very busy . Would recommend

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tair50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

We arrived on a Friday night after a really awful journey and had hoped to eat in the Beefeater next door. We went to eat at 7.30 and were told they were completely booked all night but we could eat in the bar if we wanted to. A quick look around the bar told us there would be no chance, people milling about waiting to be served, waiting for tables to be cleared and no one around to help. We took the decision to drive into Oxford City Centre and luckily managed to find somewhere to eat at 9 o'clock, not what we wanted or needed having left home at 2.30!

The room in the Premier Inn itself was clean, comfortable and quiet and the check-in staff were friendly and helpful no problems there other than the mean beverages in the room, 2 coffees, 2 tea bags and 4 milk for two adults felt like we were on rations, not very good.

Breakfast in the Beefeater on Saturday morning ran smoothly enough but Sunday morning was a shambles. They have got to get more staff and sort out the booking/payment system it was absolutely dreadful.

Whitbread really need to sort the Beefeater out because it must be having a really detrimental affect on the Premier Inn.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ivan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
214 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 bubbles Reviewed 1 November 2013

This Premier Inn needs a complete overhaul. Everywhere in it looks tired and the whole place is a little smelly. Some of the staff are pleasant - others just going through the motions. The food at breakfast is not particularly well cooked and the Beefeater restaurant is not kept particularly clean. It is probably understaffed as there can be some quite long waits for things.

Also, this place can be quite expensive - often up to £100 per room per night. Sorry, what you provide does not justify this.

Time for a full upgrade.

Room Tip: Avoid the annexe
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Wootton Bassett, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 31 October 2013

As usual, when staying in/ near Oxford we decided to stay at the Premier Inn, Garsington Road,in Oxford. As always the check in was very efficient. The room was clean and comfortable. Coffee / tea facilities present, plenty of clean towels every day. We stayed for 4 nights this time. One evening we had a meal with our family in the restaurent (Beefeater) and we had a lovely time. The only downside is the bar,which is more like a regular pub,not only used by guests but also by locals. The barstaff is friendly enouh but not very efficient.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda and Bert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
1 review
2 of 5 bubbles Reviewed 30 October 2013

Be careful when booking a twin room. One bed will be standard but the other will be the converted sofa.
The rooms and bedding do not smell fresh.
Staff are pleasant but overworked and take no real interest in customers

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ECHILVERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Oxford Hotel, responded to this review, 1 November 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 30 October 2013

Chaotic - one manager doing everything- breakfast ran out, no plates etc

Having to queue for breakfast when we had pre booked and paid - then wait for the one manager to book others in , find them a table and then take their payment at the bar,

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Oxford Hotel, responded to this review, 7 November 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Oxford Hotel

Property: Premier Inn Oxford Hotel
Address: Garsington Road | Oxford Business Park, Oxford OX4 2JZ, England (Formerly Travel Inn)
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Best Value Hotel in Oxford
#8 Romantic Hotel in Oxford
#9 Family Hotel in Oxford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Oxford Hotel 3*
Number of rooms: 143
Official Description (provided by the hotel):
Ideally situated for both business and leisure guests. For business this hotel is next to Oxford business park and for shops and local amenities Oxford city centre is only 3 miles away. Our Oxford Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite Beefeater restaurant serving freshly cooked chargrilled food. ... more   less 
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Also Known As:
Premier Inn Oxford Hotel Oxford
Oxford Premier Inn

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