This was our third visit to this hotel, each time we had been impressed (see other reviews) and each time we have moved up to a higher speced room. This time we went for a duplex suite.
The web site says. "A slinky split level affair featuring beds of an epic scale, feature baths with monsoon shower and outdoor balcony overlooking the historic castle mound"
We split level I cannot argue with, and yes the bed was there. But its the bathroom that was a real let down. The shower was far from ideal, monsoon it was not, in fact it was hardly a light drizzle. There was no pressure to speak of and therefore the luke warm water that was coming out, was cold by the time it meandered towards me. The same was for the bath as well, in fact if you tried to turn on a tap, the shower was even less monsoon like. Ontop of this the shower base was chipped and worn and one of the two sinks didnt drain at all well. These may seem like petty complaints, but if you cannot get clean before a night out, and in the morning, it really takes the edge of the stay, especially when we have to use someone elses shower (a friend in another room) to get ready in.
We brought the shower to the attention of the staff, but the issue was still there in the morning. We brought it up again when we checked out ( I apologise to the check in staff in we smelt, but thats a lack of shower for you), but nothing was offered apart from an apology.
In other areas the hotel appears to be showing signs of being unloved. Fraid carpets, bad water staining in corridors and subsequent stained carpets, front desk unmanned for a quite a while at one point.
It all adds upto a hotel that has lost its edge, and now its lost a repeat client.
- Official Description (provided by the hotel):
- If you're tired of doing hard time in run-of-the-mill hotels, it's a completely different story at our former gaol, Malmaison Oxford. Instead sip the coolest cocktails in the free world at MALBAR and enjoy an eclectic mix of classic dishes with a twist at the Brasserie, from freshly caught fish to the famous Mal Burger. Good behaviour will get you privileges like free Wi-Fi, drench showers, plasma TVs and and even toiletries that are just begging to be nabbed by light-fingered guests. This is one hotel in Oxford city centre where you'll be happy to get a long stretch. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, 5viajes2012 S.L., Agoda and Ebookers so you can book your Malmaison Oxford Castle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Malmaison Oxford Castle Hotel Oxford
- Malmaison Hotel Oxford