We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Some major flaws but a nice hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Malmaison Oxford Castle
Ranked #6 of 44 Hotels in Oxford
Certificate of Excellence
Level 5 Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Some major flaws but a nice hotel”
Reviewed 1 February 2014 via mobile

We booked this place as we had a function to attend next door and wanted to treat ourselves to a nice hotel to come back to. First impressions were less than great; there was a massive queue at reception and the staff didn't appear to be anywhere in the vicinity. After waiting a considerable amount of time, we were told our room wasn't ready(we arrived early and expected this). They took our bags and promised to phone us as soon as the room was ready, which they never did.
Check in on return was simple and the room was spacious and clean. The bed was very comfortable and the option of late check out was exactly what we needed. The shower pressure was very poor. It may sound like I'm being overly critical, but when I'm paying that amount of money for one night I expect to get my money's worth through service and facilities.

Stayed January 2014
Helpful?
Thank Temps4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this review, 15 February 2014
Dear Temps4,

Thank you for taking the time to write with your review. I am sorry we did not meet with your expectations throughout your stay though we will endeavour to make right the areas in which you highlight to be flawed.

We do hope you choose to return when I expect you will realise the benefit of your feedback.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,937 reviews from our community

Traveller rating
    1,263
    912
    449
    205
    108
See reviews for
263
1,752
80
362
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (673)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Greater London, United Kingdom
Level 5 Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 January 2014 via mobile

Stayed here with a group of fiends this week.
Centrally located - easy walking distance to everything.
Car park seemed expensive so half of us went by train!
Restaurant and bar seemed small for size of hotel - particularly as there was a large conference in!
Breakfast great! House wine great value too!

Would visit again.

Stayed January 2014, travelled with friends
Helpful?
Thank Pauline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this review, 15 February 2014
Dear Pauline T,

Thanks for taking the time to write a review. I'm so pleased to read that you had a good time with us. Hopefully we'll get to see you again soon without a conference to infringe on your stay!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Congleton, Cheshire
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 January 2014 via mobile

First time at the Malmaison and what a lovely find. We had a basement cell room (101).
Quite creepy thinking of what the room was like before it became a bedroom. Lovely large room, nice touches, not much of a view but hey it was a prison!
The reception was good on arrival, car parking on site, they take your car underground to a safe place for no extra.
The only downside is the price of drinks. Much cheaper to go to a bar or restaurant nearby.
A nice birthday experience.

Stayed January 2014, travelled as a couple
Helpful?
Thank Judie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this review, 15 February 2014
Dear Judie C,

Thanks for taking the time to write your review and for choosing to celebrate here at the hotel. I was delighted to read that you had a good time, hopefully one you can repeat next year too?!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 January 2014

A first weekend away for us as a new couple, it was exciting to stay in such an interesting hotel! The staff were all excellent and the buildings were in no way prison like! (in the sense that it was warm and comfortable with all the facilities you could need!)
We will stay again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Izzy345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this review, 15 February 2014
Dear Izzy345,

Thank you for taking the time to write your review. We are very pleased you chose to spend your first weekend away together with us and that we were able to contribute positively to that.

We do hope you come back to us for what will hopefully be a long and happy life together, good luck!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wantage, United Kingdom
Level 4 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 January 2014

Malmaison, great as always. Room service were heat in providing an extension cord. Dagmara was both friendly and professional on the bar. Room great, food great, cocktails were great too :)

Thanks Dagmara!

Room Tip: All good. The main prison wing or the staff rooms are the best. Note, the heating and ventilation co...
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lachesys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this review, 15 February 2014
Dear Lachesys,

Thank you for choosing to return and for choosing to write such a positive review for us. We are always delighted to have return guests, a phrase we like to use around here for them #lockedupforMalLife which we hope that you are!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcestershire
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 January 2014

Stayed here with my husband for one night ,following a recommendation.Hotel amazing,could clearly see how it used to be a prison as it has maintained a lot of original features.Food was superb,ambience great,service in bar and restaurant faultless,staff friendly,efficient and knowledgeable.Reception staff were also friendly and efficient.Stayed in a lovely room in the House of Correction building,bed very comfertable and bathroom large.The hotel is right in the centre of Oxford so ideal for shopping,the only downside is that the hotel has limited parking at £28.50 overnight,however there are park and ride carparks near by.Would definitely stay again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KatW5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this review, 15 February 2014
Dear KatW5,

Thank you for taking the time to write your review. I think that it is fair to say that we are somewhere different and I am pleased it happens to be somewhere that most people can really enjoy.

We do hope to see you again soon.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 January 2014

My partner and I stayed here in September, it was our second visit as we loved it so much the first time. We had wine and cocktails in the lounge bar upstairs which was so comfortable and warm, it's such a nice environment we spent the evening talking with another couple that were also staying there. The staff were friendly and professional clearly very well trained, the wines were of great quality and the cocktails mixed to perfection. After having perhaps one too many Singapore Slings, we retreated to our room, which was one of the prison rooms. Now, I have never been to prison but I don't imagine it was as luxurious as what it is now. The beds were so comfortable, the room was very well decorated. And as well as a huge bath tub there was a walk in shower. All amenities provided, even made use of the mini-bar. Hated leaving!! I used to live in Oxford and visit frequently, looking forward to visiting the family again just so we can come back here

Room Tip: Go for the prison rooms
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bribob91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this review, 15 February 2014
Dear Bribob91,

Thank you for taking the time to write a review for us. I was pleased to read that you had a wonderful experience with us and do hope it is one that you choose to repeat again very soon.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Oxford hotels
0.3 mi away
Macdonald Randolph Hotel
0.4 mi away
Old Bank Hotel
Old Bank Hotel
#2 of 44 in Oxford
1,174 reviews
0.2 mi away
Vanbrugh House Hotel
Vanbrugh House Hotel
#4 of 44 in Oxford
677 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Old Parsonage Hotel
Old Parsonage Hotel
#1 of 44 in Oxford
691 reviews
3.0 mi away
De Vere Oxford Thames
0.6 mi away
Mercure Eastgate Oxford
Show Prices
Show Prices
Show Prices

Been to Malmaison Oxford Castle? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Malmaison Oxford Castle

Property: Malmaison Oxford Castle
Address: 3 Oxford Castle, Oxford OX1 1AY, England
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Oxford
#5 Business Hotel in Oxford
#9 Romantic Hotel in Oxford
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Oxford Castle 4*
Number of rooms: 95
Official Description (provided by the hotel):
If you're tired of doing hard time in run-of-the-mill hotels, it's a completely different story at our former gaol, Malmaison Oxford. Instead sip the coolest cocktails in the free world at MALBAR and enjoy an eclectic mix of classic dishes with a twist at the Brasserie, from freshly caught fish to the famous Mal Burger. Good behaviour will get you privileges like free Wi-Fi, drench showers, plasma TVs and and even toiletries that are just begging to be nabbed by light-fingered guests. This is one hotel in Oxford city centre where you'll be happy to get a long stretch. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Agoda, Ebookers, TripOnline SA, Priceline, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Malmaison Oxford Castle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Malmaison Oxford Castle Hotel Oxford
Malmaison Hotel Oxford

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing