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Malmaison Oxford Castle
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Reviews (3,192)
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1,381
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1,799 - 1,804 of 3,192 reviews
Reviewed 20 February 2014

I had wanted to stay here for a long time and plumped to stay here for our wedding anniversary, I had potentially built it up, whilst you cannot deny the Mal offers a unique experience staying in 3 cells converted into a room for me it still has the travel lodge feel with very dimly lit rooms which are not well cleaned which appears to be an ongoing issue with housekeeping for the Mal chain. Our bed was comfortable but despite adjusting the air con the room was extremely hot. The carpet in our room was stained and the previous occupants hairs were in the bathroom. At £229 per night I would rather stay at the Crowne Plaza in Kensington. Mal have pulled their old toiletry range which leaves the beautiful roll top tub with no bubbles, pointless! They used to provide hot chocolate but the refreshments tray was distinctly lacking in biscuits and hot choc, for this price I expect more. It was only when we went to reception that Nora helped us and provided the old style bath oil and hot choc. She apologised and advised the range had changed and dug these old products out for us. Continental breakfast was included and was varied enough but the waiting staff were horrendous, grumpy, un attentive and looked like they would rather be anywhere but working here, this was evidenced as our plates built up on the table and were not removed until we asked, they were then slung onto to tray by the door very noisily, this was at 8am when the brasserie was less than half full. At no point were we approached about what we wanted or if we needed anything else, we had to approach them. A self service canteen, very porridge! We will not be returning thats for sure but cannot deny the novelty of staying in an old prison was fun but cannot be described as luxurious. The yo side to this hotel is that it is extremely central but parking comes at a cost, would recommend using Parkatmyhouse.com to get good value parking around the corner from the hotel half the price the hotel charge.

  • Stayed: February 2014, travelled as a couple
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3  Thank Judgys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this reviewResponded 12 March 2014

Dear Judgys,

Thank you for taking the time to write such a construtive review of the hotel. I am sorry that your positive experience was tarnished by one or two points. As you will note from our other reviews, housekeeping really has not been an issue in the hotel and with a very strong Housekeeper that has been in this hotel for 8 years now, there is very little that passes her by. I am sorry that on this occassion we let you down.

I will also pass your comments to the breakfast team, delivering tea, coffee, toast and all hot items to order is certainly not the experience of a self service cafe, they will be embarrassed to note that you felt this way.

I do hope that you will choose to visit us again, as can be noted from the majority of the reviews this is unusal feedback for us and it might be worth giving us another chance.

Warm Regards

Paul Watson

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Reviewed 19 February 2014

Our stay at Malmaison Oxford was a luxurious experience. The team was extremely helpful, very professional and Matthew, Amy, Sebastian, Nora and the rest of the reception team gave us an exceptional welcome. The hotel environment was truly unique and everything was spotless. The room, the bar and the brasserie were equally stunning. The whole stay was a relaxing and one-of-a-kind experience, and we will definitely return again.

  • Stayed: February 2014, travelled as a couple
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Thank AnitaAlexCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this reviewResponded 12 March 2014

Dear AnitaAlexCambridge,

Thank you for taking the time to write following your experience with us. I was pleased that you enjoyed your stay and we hope that this wont be the last time you come along.

Paul

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Reviewed 19 February 2014

There is plenty of upside in booking this hotel. Firstly, and I must say the main reason we booked is, you can actually stay in a cell. We stayed in a superior double cell in "A Wing" and although obviously converted it remains distinctly a prison building.
Secondly, the location. It is almost central to all the shopping, colleges and sights. Just a 2 minute walk and we were in the heart of the town.
The slight downsides were the bed was advertised as a Queen or King bed and having requested a King bed, was told all beds are just doubles. On top of that the bed was incredibly firm giving us both back pain in the morning.
The room we were in (138) had a lot of lights but all were covered with black shades or pointed to the ceiling so actually is was frustratingly dark. Enough for my wife to use the torch on her phone to put on her makeup!

Room Tip: For one night go for a "cell" but for a longer stay I would choose a room in the modern wing.
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AlanGwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this reviewResponded 12 March 2014

Dear AlanGwen,

Thank you for writing a review following your stay at the hotel. I was very pleased to read that you had an enjoyable stay with us. I understand your comments with regard to the lighting, this is something we are presently reviewing.

We do hope to see you again.

Paul Watson

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Reviewed 18 February 2014 via mobile

From start to finish this hotel was a wonderful experience. To be in a converted prison was something so different and our cell was stunning.
A treat for hubby's birthday and when we returned to our room a card and homemade truffles had been left on the table! Superb!
Very busy for a Sunday night in the restaurant but service was excellent, food was 5 star.
Would love to stay again as a most memorable weekend was had many thanks!

Stayed: February 2014, travelled as a couple
Thank Boothmelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this reviewResponded 12 March 2014

Dear Boothmelly,

Thanks for choosing to celebrate your hubby's birthday with us. I am pleased that we were able to contribute positively to the success of the celebrations and hope that you will come back and do the same thing next year!

Paul Watson

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Reviewed 18 February 2014 via mobile

Loved the uniqueness of the place! Not the usual place at all - wonderful staff - amazing experience! The details and architecture are remarkable - there is all the idea of being in a former prison but not the bad energy - a real gem and a good story to tell friends!

Stayed: February 2014, travelled on business
Thank Luciabianca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Malmaison Oxford Castle, responded to this reviewResponded 12 March 2014

Dear Luciabianca,

Thanks for taking the time to write your review, i was delighted to read you had a good time at the hotel. We look forward to seeing you again.

Paiul Watson

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