Great location and lovely design. Nothing wrong with our superior rooms at all. The car parking was full so we had to park round the corner (once we navigated the one way system and sat nav!)
But......bar service was painfully slow - bar staff busy but waitress smiling nicely staring into space. Post dinner nothing improved and our liqueur coffees and latte were returned as cold and bitter tasting. We were not the only ones with issues on their drinks. All the hen parties made it feel like a large student lounge rather than a private residents bar.
Check out systems down when we left and our fears that the bills would be incorrect were fulfilled - despite leaving written instructions these were ignored. Staff are nice just not got that sparkle of efficiency and understands that you'd expect from a hotel of this level.
- Official Description (provided by the hotel):
- If you're tired of doing hard time in run-of-the-mill hotels, it's a completely different story at our former gaol, Malmaison Oxford. Instead sip the coolest cocktails in the free world at MALBAR and enjoy an eclectic mix of classic dishes with a twist at the Brasserie, from freshly caught fish to the famous Mal Burger. Good behaviour will get you privileges like free Wi-Fi, drench showers, plasma TVs and and even toiletries that are just begging to be nabbed by light-fingered guests. This is one hotel in Oxford city centre where you'll be happy to get a long stretch. ... more less
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- Also Known As:
- Malmaison Oxford Castle Hotel Oxford
- Malmaison Hotel Oxford