My wife and I stayed in this hotel on bank holiday Friday night. Perhaps understandably, the rate was very expensive at over £300 room only. At that sort of price, I expect everything to be right; it wasn't. We had to queue at check-in while one staff member spent at least 5 minutes trying to get her computer to work. After a long walk to the room carrying our own luggage, the electronic key wouldn't open the room door and, back at reception, I had to queue for service again. The room was very pleasant, once we got in. The continental breakfast (at extra cost) had limited selection. At check-out, I asked to see the duty manager. She turned out to be a woman who was present during the check-in debacle. It's a shame that she didn't solve the problem or compensate us at the time; a glass of wine in the bar during the wait would have changed our mood and shown a commitment to service. The rate reduction seemed too little, too late.
- Official Description (provided by the hotel):
- If you're tired of doing hard time in run-of-the-mill hotels, it's a completely different story at our former gaol, Malmaison Oxford. Instead sip the coolest cocktails in the free world at MALBAR and enjoy an eclectic mix of classic dishes with a twist at the Brasserie, from freshly caught fish to the famous Mal Burger. Good behaviour will get you privileges like free Wi-Fi, drench showers, plasma TVs and and even toiletries that are just begging to be nabbed by light-fingered guests. This is one hotel in Oxford city centre where you'll be happy to get a long stretch. ... more less
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- Also Known As:
- Malmaison Oxford Castle Hotel Oxford
- Malmaison Hotel Oxford