I have never experienced such awful service, it was actually funny how bad they handled it
A number of tables left without paying it was that bad!
6 of us went for a friend's birthday dinner... which we had booked elsewhere but thought turtle bay would be better, how wrong we were!
Firstly... it took 5 minutes for anyone to acknowledge our arrival it didn't look too busy but we later found out 1 person was off sick and 2 didn't show... information they should have given us at the start to warn us it would be a long wait.
We asked for water 4 times, and when we finally got it we got no glasses, probably because all the glasses were dirty at the bar.
Our table was booked for 815... by 1045 after we had complained a couple of times and saw 2 other tables that arrived later get their food before us, they thought we had cancelled our food order so threw it out, however we were also told they had lost our original order so had to make it up again. Not sure which is true but both are unacceptable.
Communication was awful, we had 3 different people 'serving us', one was complaining to customers about their night, one was super apologetic but was super flustered and the other, being the manager fed us so many ridiculous promises it was pitiful.
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