When we arrived at the hotel reception we were "greeted" by the most unprofessional receptionist I have ever encountered - I don't think she even said "hello". She monotonously blurted out some information about room keys and breakfast - needless to say, she didn't smile once. When I thought she might be tired from a long day and tried to ease the tension by asking questions, she became unfriendly and almost rude. We left the reception feeling awful. We then discovered that even though we had required a room with high(er) ceilings, she had put us in a room with low ceilings, even though (as it turned out later) there was in fact a room available with high ceilings. She did not apologise - she made us feel as though we've been "difficult". It was terrible. The rest of staff were also entirely indifferent, no one made us feel welcome. Horrible disappointment. It's a lovely hotel, yes, but if your staff treats your guests in this way no one will ever wish to return to your establishment.
- Official Description (provided by the hotel):
- Macdonald Bear Hotel is one of the finest 4-star hotels in Oxfordshire and part of The Macdonald Hotels' Signature Collection. Set in Woodstock, in what was once a 13th century coaching inn, our hotel combines history and culture with exceptional facilities. With direct access to the historic city of Oxford, our hotel is a popular choice for leisure breaks, business and weddings.Our hotel is a perfect venue for celebrations, events and conferences; we boast superb hotel accommodation, stylish meeting and function rooms, peaceful views over the courtyard and stunning period features.Our hotel in Oxfordshire is perfect for a relaxing retreat. Roam the historic city of Oxford and marvel in the dreaming spires or linger in the city's many shops and museums. Once you've finished exploring - we recommend a visit to our award-winning restaurant and bar for the finest of fares and a well deserved nightcap. ... more less
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- Also Known As:
- Hotel Macdonald Bear
- Macdonald Bear Woodstock
- Bear Hotel Uk Woodstock
- Bear Hotel Woodstock