We visited here on Sunday evening, having been a few months before and after such a nice dining experience then, we thought we'd go again, yes it was Father's Day but the place was not that busy so we thought we'd be OK... how wrong we were (and with hindsight perhaps we should have wondered why it wasn't busy.....?)
After a nice friendly welcome, we were shown to a table and ordered drinks, for the starter we chose the Tear & Share Cheesy Garlic Bread - beware - this is very stodgy and doughy, we did mention this to our waitress whose response was " yes we've had a few comments about that and really would have thought we'd have done something about it" - well they obviously haven't taken onboard all of the customer feedback as its still being served in the same state!
For the main course we decided to opt for the Sunday Roast Platter for 2 - when ordering I enquired what the 'seasonal vegetables' were and was informed it was cabbage, peas and carrots - I asked for no cabbage (meaning just me not to have it - my partner would still like it) - what we got was just undercooked carrots, we had to ask for the peas and as for the accompanying 'glazed parsnips' well to echo the description of a previous diner, they were served up in that "physics-defying" burnt on the outside and raw in the middle state. The same goes for the roast potatoes! Also if you advertise the three meats as "beef, roast turkey and herb crusted loin of sweetcure pork" please don't serve what looked like ham/gammon in place of the pork - if you don't have it please inform the diners at the point of ordering! Oh and one other thing, an accompanying boat of gravy with the platter is a must (without it having to be asked for) or do you expect us to scrape the gravy off of the platter...?
The level of customer service has severely declined since our last visit, after we had asked for the bill and was in the process of settling up at no point were we asked how the food was etc... We expressed our disappointment at the standard of the food only to get the response "oh really? I'm sorry" well yes you will be sorry as I for one will definitely not be recommending this place to anyone - the 'couldn't care less' attitude seems to be a common trait amongst the staff and definitely something the Management needs to deal with.
This pub/restaurant is in a great setting/location and has the potential to be great but the way it's being run and the poor standard of food that's being served at this time means that until it improves anyone dining here can expect to receive the same poor level of service - this is one place to avoid at all costs.
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