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“Excellent Hotel”
Review of Hilton Reading

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Hilton Reading
Ranked #3 of 31 Hotels in Reading
Certificate of Excellence
GreenLeadersGold level
Lancashire
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent Hotel”
Reviewed 13 September 2012

We stayed at this hotel as part of a hotel/theme park deal beginning of September 2012. I can't really comment much other than excellent!! The customer service from ALL staff is to a very high standard in all areas. The hotel is exceptionally clean and the rooms are finished to a very high standard. Breakfast is superb, buffet style and alot of choice. Drinks and food are quite expensive but what you would expect in a good hotel. I would like to commend the management on delivering a high standard of training to their staff, who appear very sincere in customer service - which is rare!! Would definately visit again!!

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgiaalfie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Byrnes, Director of Operations at Hilton Reading, responded to this review, 25 September 2012
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your remarks about the Hotel and the staff are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted my team looked after you so well during your stay and that you enjoyed your stay.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Kevin Byrnes
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
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English first
Somerset, United Kingdom
Level Contributor
123 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 13 September 2012

Have stayed here several times, useful for Green Park offices, only 3 minute drive away. 5 mins from M4, 20 mins to Reading railway station.
Modern, clean hotel, usual Hilton standards. Rooms clean, fast WiFi but not cheap. Free car parking.
Breakfast good and not busy. Has a gym, small but ok.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rich T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Byrnes, Director of Operations at Hilton Reading, responded to this review, 25 September 2012
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your remarks about the Hotel and the staff are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Kevin Byrnes
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 September 2012

We were welcomed by a very pleasant member of staff and helped with the lift. The room was comfortable and very clean. Bed was very comfortable also. Bathroom exceptional. We have had some awful ones in the past! The food was good and plentiful. My sister and myself were very pleased with the whole experience and will be staying again in a few weeks time

Room Tip: We were in 162 and it was comfortable and quiet
See more room tips
  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemaary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Byrnes, Director of Operations at Hilton Reading, responded to this review, 24 September 2012
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your remarks about the Hotel and the staff are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you and your sister enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in a few weeks time. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Kevin Byrnes
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, SWI
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 September 2012

Stayed at the Hilton Reading for one night only. Got a good deal on a queen deluxe supersaver for 75GBP for the room (breakfast extra). Hotel was easy to find; smart interior reception and bar area. Our room was at the back of the building - floor to ceiling windows, view of a main road but we didn't care. Room and ensuite were spotless; well equipped (hairdrier, iron/board, tea/coffee, minibar (didn't use), toiletries, robes, slippers, entertainment system, comfy reading chair, desk, etc.). Loved the speakers in the bathroom that allowed you to fully hear the tv if putting make up on or shaving etc. Very comfy bed. Really cannot find anything to fault. Would definitely stay again.
(The bar in the lounge area serves great Costa coffees to go if you opt not to have breakfast at the hotel).

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FiFiLipton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Byrnes, Director of Operations at Hilton Reading, responded to this review, 24 September 2012
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your remarks about the Hotel and the staff are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you had such an enjoyable stay with us during your time in the Reading area.

We thank you for choosing the Hilton Reading, and hope to welcome you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Kevin Byrnes
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, UK
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 September 2012

I stayed here overnight on a short break with a coach party. Even though we were a coach party we were treated as a group of individuals and not put in one corner out of the way, At dinner we were seated at tables for two and four and not big round tables and treated just like the individual guests. The hotel is on a business park so not much around it. However, it was in a nice green setting, rooms were beautiful and modern and staff extremely attentive and professional. It also has a swimming pool . Highly recommended.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GordonWorcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Byrnes, Director of Operations at Hilton Reading, responded to this review, 24 September 2012
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your remarks about the Hotel and the staff are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I was pleased that you felt that you and your party were treated as we would hope any of our guests would be and that you found our staff to be professional and friendly.

We thank you for choosing the Hilton Reading, and hope to welcome you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Kevin Byrnes
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 8 September 2012 via mobile

Just returned from a one night stay and was, overall, pleased. It was easy to find and the car park had a lot of space unlike some hotel car parks where you have to do a three point turn to get around! The lobby was lovely and I was greeted by a friendly, helpful receptionist. Room was spacious, clean (though I did think the carpet could have done with a more thorough vacuum) and considering it faced the front and was by the lift very, very quiet. Had a nice snack in the bar but have to say breakfast was disappointing, the staff seemed disengaged except the wonderful chef who made us all toast when the self-service machine broke. I would return but would like more smiles at breakfast (and maybe a coffee without having to ask!)

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nichollsb01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Byrnes, Director of Operations at Hilton Reading, responded to this review, 24 September 2012
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your remarks about the Hotel and the staff are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I was pleased to see you had an enjoyable stay with us and have passed on your comments regarding breakfast to our food and beverage team who will look in to this and address as required.

We thank you for choosing the Hilton Reading, and hope to welcome you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind Regards,
Kevin Byrnes
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redditch, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2012

Just what you need for a business class hotel. Clean, well presented, spacious rooms with good
sized bathrooms. The public areas are nicely decorated and staff are friendly and efficient. This
hotels offer great value for money

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Byrnes, Director of Operations at Hilton Reading, responded to this review, 7 September 2012
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your remarks about the Hotel and the staff are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I was pleased to see you had an enjoyable stay with us and that you found the facilities were to your business needs.

We thank you for choosing the Hilton Reading, and hope to welcome you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind Regards,
Kevin Byrnes
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Reading

Property: Hilton Reading
Address: Lundy House Drake Way, Reading RG2 0GQ, England
Phone Number:
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Reading
#2 Luxury Hotel in Reading
#3 Business Hotel in Reading
#4 Family Hotel in Reading
#4 Romantic Hotel in Reading
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Reading 4*
Number of rooms: 210
Official Description (provided by the hotel):
The contemporary Hilton Reading hotel offers a warm and inviting atmosphere, just a 4 minute drive from Reading's historical city centre, the River Thames and the famous shopping centre, The Oracle. The hotel is situated on the Kennet Island Development just of the A33 and is within walking distance to the Madejski Stadium. Reading train station is only 4 minutes drive away and Heathrow Airport is a 25 minute drive.All of the spacious, air-conditioned Guest Rooms and Suites at the Hilton Reading hotel have been tastefully decorated and feature wired and wireless internet access, the latest in audio-visual technology, a large, ergonomic desk and comfortable Hilton Serenity® beds.Dine in the stylish Larder Restaurant, which offers a combination of local and international dishes with both modern and traditional influences and finish your meal with a cocktail in the relaxing Bar K. Tone up in the complimentary 24-hour Livingwell Health Club featuring Livingwell by Precor gym equipment, a heated, indoor swimming pool, sauna and a dance studio for a variety of fitness classes. Celebrate or hold a business function at the Hilton Reading hotel which features 8 flexible meeting rooms and a large Ballroom catering for up to 400 guests. ... more   less 
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Also Known As:
Hilton Reading Hotel Reading

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