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“Purely Average Hotel, Gouging Included”
Review of Hilton Reading

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Hilton Reading
Ranked #3 of 31 Hotels in Reading
Certificate of Excellence
GreenLeadersGold level
Seattle, Washington
Level Contributor
137 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Purely Average Hotel, Gouging Included”
Reviewed 14 December 2012

This is a nice clean hotel located outside of Central Reading in a residential neighborhood. There is nothing outstanding about it, average rooms, average food, average service. Not being in the center of the city, I was shocked by the high cost of parking and felt like I had been taken when paying sixty pounds for internet service which was very slow and overall problematic (and I am in the IT business).

I visited the bar three times for food service and each time the service was poor. On my last visit for lunch, I had to repeatedly find my server. The food was average hotel food that you can tire of very quickly.

But like I said, it is a newer clean hotel. I will stay here again in the future, but my expectations will be set.

If you have no car, a bus to Central Reading stops very close by.

Room Tip: It is a small hotel, there really is no difference in rooms or location.
See more room tips
  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Randal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen_Dashper, Guest Relations Manager at Hilton Reading, responded to this review, 8 January 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am disappointed to read that your dining experience in BarK was not as you would have expected and that both the food and service fell below our expected standards.
I have also passed your comments in regards to the food to our executive chef.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Helen Dashper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,762 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
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English first
Swansea, United Kingdom
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 14 December 2012 via mobile

A pleasant stay with classic Hilton standards of comfort, service and cleanliness.
The "on site" underground car park which has a lift direct to the lobby is a Godsend.
Check in was professional, personal and prompt despite the fact reception was busy with numerous guests arriving.
Our deluxe twin room was spotless with very comfortable beds and a well proportioned bathroom.
We took advantage of room service which arrived quickly and was of excellent quality.
Breakfast exceeded expectations with good variety. Everything was well cooked and very tasty.
Checkout was painless with excellent email follow up confirming total bill and a copy of the receipt.
The hotel is ideally situated for access to Reading and the surrounding area especially the Oracle Shopping Centre and the Reading football stadium. The hotel is easy to find from the M4.
Well with a stay and we will definitely be visiting again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDavies1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen_Dashper, Guest Relations Manager at Hilton Reading, responded to this review, 8 January 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us and would like to thank you for all the very positive comments about our staff.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Helen Dashper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adare, Ireland
Level Contributor
90 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 11 December 2012

Very comfortable stay here. Nice business hotel with great rooms and a very good breakfast. Although I had a nice stay, my colleague did not. He was put into an "accessible" room with a blocked shower, then transferred to another room that was for smokers that stank. Not a nice experience.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chimemark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen_Dashper, Guest Relations Manager at Hilton Reading, responded to this review, 8 January 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us however was disappointed to read that you colleague was rather disappointed.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Helen Dashper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 December 2012 via mobile

Stayed here for one night on business as I had a meeting at a nearby location.
Great setting next to the main roads in Reading.
Underground parking is a plus an a wry swift check in.
I was upgraded to a deluxe room, complimentary which was a nice touch. Bed and room very comfortable.
Breakfast is fantastic.
Would definitely stay here again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen_Dashper, Guest Relations Manager at Hilton Reading, responded to this review, 8 January 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Helen Dashper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
2 reviews
Reviewed 9 December 2012

We were visiting in Slough and decided to stay in Reading which is 15 miles on the M4.
From the moment we stepped inside the hotel's spacious and attractive foyer, we were met by smiling, attentive and courteous staff.
The room was clean and bright, and the bed lovely and comfortable.
The restaurant staff were extremely professional and friendly, and the food beautifully prepared and full of flavour.
The directions were not as clear as they could be from the websites of AA, Green Flag etc, but the hotel staff's simple directions from the M4 in the Hilton's splurge, were spot on.
All in all a very relaxing break. Well worth a visit to see what is meant by customer service.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick and Jen... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen_Dashper, Guest Relations Manager at Hilton Reading, responded to this review, 8 January 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royal Berkshire
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 December 2012

Nice,clean hotel,with smart professional staff.We are members of the health club,which is easy to access,with free parking underground the hotel-overall,good,but out on a limb if you need access to Reading Town centre

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sillyoldfart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen_Dashper, Guest Relations Manager at Hilton Reading, responded to this review, 8 January 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us especially the gym fascility.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Helen Dashper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 December 2012 via mobile

We decided to stay at the Hilton whilst having a wedding to attend in Reading.
The only real issue that we experienced was the location. Getting in and out of reading town centre was a nightmare... The hotel is situated about two miles that took on average twenty five minutes to travel.
Once at the hotel we were satisfied with the hotel and it's amenities along with the great service you would expect from a brand like Hilton. All in all a good two nights.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diepm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen_Dashper, Guest Relations Manager at Hilton Reading, responded to this review, 8 January 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am sorry to hear that travelling to town was difficult on the day you stayed with us. However I am delighted to see that you enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely

Helen Dashper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Reading

Property: Hilton Reading
Address: Lundy House Drake Way, Reading RG2 0GQ, England
Phone Number:
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Reading
#2 Luxury Hotel in Reading
#3 Business Hotel in Reading
#4 Romantic Hotel in Reading
#4 Family Hotel in Reading
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Reading 4*
Number of rooms: 210
Official Description (provided by the hotel):
The contemporary Hilton Reading hotel offers a warm and inviting atmosphere, just a 4 minute drive from Reading's historical city centre, the River Thames and the famous shopping centre, The Oracle. The hotel is situated on the Kennet Island Development just of the A33 and is within walking distance to the Madejski Stadium. Reading train station is only 4 minutes drive away and Heathrow Airport is a 25 minute drive.All of the spacious, air-conditioned Guest Rooms and Suites at the Hilton Reading hotel have been tastefully decorated and feature wired and wireless internet access, the latest in audio-visual technology, a large, ergonomic desk and comfortable Hilton Serenity® beds.Dine in the stylish Larder Restaurant, which offers a combination of local and international dishes with both modern and traditional influences and finish your meal with a cocktail in the relaxing Bar K. Tone up in the complimentary 24-hour Livingwell Health Club featuring Livingwell by Precor gym equipment, a heated, indoor swimming pool, sauna and a dance studio for a variety of fitness classes. Celebrate or hold a business function at the Hilton Reading hotel which features 8 flexible meeting rooms and a large Ballroom catering for up to 400 guests. ... more   less 
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Also Known As:
Hilton Reading Hotel Reading

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