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“Beautiful Hotel, excellent facililties”
Review of Hilton Reading

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Hilton Reading
Ranked #3 of 31 Hotels in Reading
Certificate of Excellence
GreenLeadersGold level
Scotland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful Hotel, excellent facililties”
Reviewed 22 April 2013

Stayed at this hotel with my family so we could visit Legoland, Windsor. Got a fabulous deal for a two night stay and tickets for park entry on the Saturday. The hotel was everything you'd expect from Hilton. The room was spacious to comfortably house the three of us, one double bed and a single roll away bed. This hotel is brand new and built adjacent to a very attractive new housing estate called 'Kennet Island'. There is a piazza in the middle of the housing estate (2min walk) with a mini-market, gym etc. It is handy for the motorway links to windsor, probably about a 30 min drive to legoland but we had no problem with this. If you're not planning on taking your car I wouldn't recommend it. We got to legoland for 9am and missed all the queues to get in. The gates to the park opened at 9:30 and you could have a wander round the shops. Rides don't start till 10am. The hotel has parking underneath, free for guests. Your children get a welcome pack which is a nice touch. All in all, we had a lovely stay here and I would definately go there again if I was visiting the area. Legoland was brilliant too.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Trinity_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this review, 26 April 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Aimee Ash
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
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Swindon
Level Contributor
154 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 21 April 2013

Lovely Hotel, checked in reception welcoming us back, 'nice touch' but Hilton Honours between their hotels welcome customers differently? Other Hiltons offer complimentary water in your room,free paper of your choice, complimentary drink as a welcome but not here? But mustn't complain. Hotel spotlessly clean.
Went to book evening meal and use our Tastecard because on the website it says it's available Sat nights, only to be advised that the Hilton is trying to change the website information and it's not available anymore, so cancelled reservation and drove into Reading which is 4 mins away,
Easy parking in Reading and plenty of restaurants to choose from.
Cannot fault the hotel, easy parking, great breakfast with staff being very helpful and lovely room with toiletries it's a good location for getting around, have booked a return in July for 2 nights, would recommend a stay. Booked 2 duck down pillows in advance and that made our sleep a lot better.

Room Tip: Just be aware if there is a wedding party, noise from event travels and can impare your sleep. unde...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this review, 26 April 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I have noted your comments, particularly about the HHonors benefits, and will ensure that both our Front of House Manager and our Food and Beverage Manager are aware of them.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Aimee Ash
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 April 2013 via mobile

We stayed 21st April 2013 and Found everything about the hotel excellent, with a super room, very clean.
We only ate breakfast but it was first class and were served by Roberta from Malaga who was very helpful, even giving us some tips on places to visit in Spain.
Thoroughly enjoyed our short stay, would definitely stay again

Tony

Stayed April 2013, travelled as a couple
Helpful?
1 Thank Antony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this review, 26 April 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us and that our waiting staff, especially Roberta, to be helpful. I will ensure your comments are passed onto her. I am also delighted to read that you enjoyed our breakfast.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Aimee Ash
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2013

Facilities first class. Staff welcoming and professional. Great breakfast choice. Floor to ceiling windows. Even bathroom accessories supplied. Impressive entrance and reasonable money for etiquette provided with.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whiteytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this review, 26 April 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely

Aimee Ash
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 18 April 2013

We stayed at Hilton Reading for a one night stay last weekend.. we visited a pool area which was ok, then we went for a dinner in a restaurant and we have been serve by Lilica and Kevin, both of them are very professional.. so if you got them you going to be happy with your experience.. food ok, not much of choice.. I personally did not like the onions which goes with steak.. the room was ok.. but I did not sleep well on this mattress, my husband too.. only our daughter was very happy with her sleep ;) overall we are happy with our stay and will recommend to others ;)

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Monika G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this review, 26 April 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us, and that Lilica and Kevin to be professional and helpful. I will ensure your comments are passed onto the both of them!

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely

Aimee Ash
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
Reviewed 18 April 2013

This hotel, staff, building, food, drink, and amenities were simply outstanding! The building was clean, well maintained, and modern. The staff especially the wait staff in the restaurant and bar were out going, friendly and punctual. The housekeeping was top-notch, my room was clean, well maintained, and the housekeeper always left little "goodies' to make me feel appreciated and special. The Front desk folks were wonderful, helpful, friendly and addressed me by name. Only drawback was location with regard to "off-campus" facilities such as shopping or other restaurants. None of which was within walking distance. HOWEVER, having said that, everything was just a short taxi ride away.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this review, 26 April 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us, and that you found our staff to be friendly and punctual.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely
Aimee Ash
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 17 April 2013

Unfortunately I was let down by poor customer service from front desk, restaurant and having made an official complaint felt that no adequate response was provided - felt like an unvalued guest!

On a side note, housekeeping could be significantly improved.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MyopinionLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this review, 26 April 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I do believe that we are able to deliver on a much higher level than what you experienced and I am truly sorry that we were not able as a team to deliver the service standards you can expect from us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely

Aimee Ash
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Reading

Property: Hilton Reading
Address: Lundy House Drake Way, Reading RG2 0GQ, England
Phone Number:
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Reading
#2 Luxury Hotel in Reading
#3 Business Hotel in Reading
#4 Family Hotel in Reading
#4 Romantic Hotel in Reading
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Reading 4*
Number of rooms: 210
Official Description (provided by the hotel):
The contemporary Hilton Reading hotel offers a warm and inviting atmosphere, just a 4 minute drive from Reading's historical city centre, the River Thames and the famous shopping centre, The Oracle. The hotel is situated on the Kennet Island Development just of the A33 and is within walking distance to the Madejski Stadium. Reading train station is only 4 minutes drive away and Heathrow Airport is a 25 minute drive.All of the spacious, air-conditioned Guest Rooms and Suites at the Hilton Reading hotel have been tastefully decorated and feature wired and wireless internet access, the latest in audio-visual technology, a large, ergonomic desk and comfortable Hilton Serenity® beds.Dine in the stylish Larder Restaurant, which offers a combination of local and international dishes with both modern and traditional influences and finish your meal with a cocktail in the relaxing Bar K. Tone up in the complimentary 24-hour Livingwell Health Club featuring Livingwell by Precor gym equipment, a heated, indoor swimming pool, sauna and a dance studio for a variety of fitness classes. Celebrate or hold a business function at the Hilton Reading hotel which features 8 flexible meeting rooms and a large Ballroom catering for up to 400 guests. ... more   less 
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Also Known As:
Hilton Reading Hotel Reading

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