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Reviewed 15 December 2013

Could not find fault at all we bought a spa package which was excellent value, we had a 25 minute treatment , three course meal, breakfast bottle of wine and a free movie included for £138 who can argue with that, nothing was too much trouble, friendly helpful staff, wonderful food and rooms. Couldn't ask for more, will definitely be back soon.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 28 January 2014

Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely

Holger Ewald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013 via mobile

Very nice hotel friendly staff lovely food and amazing room had a great time with my girlfriend will come again soon had uprade to so made the trip even better bed was very comfortable girlfriend loved the hotel im in her good books will be back again

Stayed: December 2013, travelled as a couple
Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 28 January 2014

Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely

Holger Ewald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

Stayed here with friends - excellent deal on Hotels.com which meant it was fantastic value for money. Lovely hotel and very comfortable beds. Did not book the breakfast though - and found out that you can buy a £12 voucher from reception and use that ... worth checking to see if the offer is still on as the normal price is £18 ... which is overpriced in my opinion. This is my second stay at the hotel ... and would do so again.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank beachbumf0rever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 28 January 2014

Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely

Holger Ewald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

We had a very good night's sleep in this hotel as the bed was comfortable and we were given a quiet room. I particularly appreciated how well-lit the room was, as very often in hotels it is difficult to see to put on make-up or see what's in your suitcase! The staff were all very helpful and breakfast was excellent. It was extremely good value and we will stay again.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank DandCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 28 January 2014

Dear Reviewer,

Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary.

I am delighted to see that you enjoyed your stay with us.

We thank you for choosing the Hilton Reading, and look forward to welcoming you back in the near future. If I can be of any further assistance to you, do not hesitate to contact me.

Kind regards

Yours sincerely

Holger Ewald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

Stayed at the Hilton, Reading after company Christmas ball.

-Free Parking
-Reception staff were very helpful with all check in inquiries.
-All staff very friendly and chatty
-The room was nice and large and immaculately clean!
-Pleased at having the opportunity to use the pool/ spa facilities and took full advantage of these before our evenings entertainment.
-The ball was in the Windsor suite which is a fantastic function venue, large with its own bar. -The soup starter served was nice but the main course (Christmas dinner) and Christmas pudding desert weren't particularly great.
-Comfy beds, the mattresses really are very good!
-Breakfast was a good variety, cooked breakfast, cereal, fruit, continental and some proper jam! (A selection of flavours in small jars, not cheap, nasty stuff served in plastic.)
-No nice views out of window but not particularly bothered

Our plan for the next day was to go home late that night after we had spent the day in Reading. However after such a good visit, using the facilities and being made to feel very welcome by all staff we decided to book another night. The first night we stayed on the second floor and for the second night we were moved to the first floor.
Our second nights experience mirrored the first up until we tried to go to sleep. From 9/10 o'clock onwards, music from the functions downstairs was blaring so loud we couldn't sleep until it had finished! (1:00 am!!) We hadn't noticed this the previous night being on the second floor and weren't very impressed.
The staff at reception the next morning did offer to cancel the tray charge that was associated with ordering food to the room. (Another tip food is expensive, and hotel is not near centre of town and any restaurants)

Overall would definitely stay here again but would request a room above the first floor.

Room Tip: A room above the first floor to avoid any function noise
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 50Tom_G50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 13 May 2015

Dear Reviewer

Thank you for taking the time to offer great feedback on the Hilton Reading.

Your comments about the hotel and team are appreciated, and I will be sure to forward your feedback onto the team members.

We are pleased to see your stay was a pleasant one and look forward to another opportunity when we can welcome you back once more.

If I can assist you further before then I'd be happy to hear from you and ask that you contact me on the below e-mail address.

In the meantime, I wish you a pleasant week and remain for now with kind regards

Aimee Louise Ash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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