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“Fantastic first class service with outstanding customer service.”
Review of Hilton Reading

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Hilton Reading
Ranked #2 of 31 Hotels in Reading
Certificate of Excellence
GreenLeadersGold level
Reviewed 25 July 2014

One of the best customer service experiences I have had in a very long time. The staff really go above and beyond what I have come to expect.

The management and catering teams worked with us to plan a completely customisable menu to suit our guests. They took the stress out of hosting by providing an outstanding service, not only to our guests but to us as hosts. It allowed us to relax and enjoy the event. The service Wimpie, Sue and their team provided was personalised and thoughtful, not only at the event but through to accommodating our stay in the hotel. They couldn't do enough to make our stay as comfortable and convenient as possible. They had every aspect covered.

The staff were most friendly and responsive, always ready to provide a personalised service. There was even a bottle of wine waiting for us in our room.

To summarise: A fantastic first class service with outstanding customer service, lead by a dynamic management team, with exceptional organisational skills. I wouldn't go anywhere else for a function, business or personal and would highly recommend them to anyone looking for a stress free event / function.

Thank you again to Wimpie, Sue, Jason, Nikola and your fantastic team.

  • Stayed: July 2014, travelled on business
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Thank RaeCom07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 30 July 2014

Dear RaeCom07

It was a pleasure to read your review regarding our hotel. Thank you for posting it!
I was so happy to read that your experience with our hotel has been so positive and that we were able to assist your catering needs.

Thank you for your comments in relation to Sue, Nikola and Wimpie, I will be sure to pass on your comments!

Best regards

Aimee Louise Ash
PA to GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,230 - 1,236 of 1,957 reviews

Reviewed 24 July 2014

First time here for me and it was much as the pre-arrival bumpf pertained it to be. Out of town, fairly new build, modern design, lifeless in areas, but creative, artistic and willing to serve in others.
Lone traveller on this ocassion and I was impressd with the underground parking situation. Lift to lobby was efficient, however the Receptionist not so. I never name names on public forums such as this, as I always give the staff member the benfit of the doubt should they be having a bad day. Let's just agree that it was obvious they were going through the check in motions.
That aside, on to the room and it is what it is - your usual classic Hilton bedroom - box shaped, apporox. 20sqm with all the usual business facilities. WiFi in Hilton Hotels has long been on my list of targets for action - how long can they continue to charge?
I have to say the shower was superb, and you can tell a lot of thought has gone into the design and ambience of both the bedrooms and bathrooms. Shame about the view, but you can't hide the location - A road one side and new housing estate the other.
I had business in town, but made it back for a night-cap. Young chap on the bar tried hard but again, you're never going to get it right employing twenty-somethings who are clearly using the role as a stepping stone to a career in a rock band! 10/10 for effor howver to him.
Breakfast was the usual Hilton standard - and by that I mean you can't fault it. Market leaders in this field? I'll let you decide on that.
Overall, well you can guess can't you. A Hilton is a Hilton is a Hilton. Sometimes you come across the odd one which has stamped a bit of individuality on itself but unfortunately this is not one of them. Fair play, the product is right up there, but the staff need a good dose of passion injected. It's now on my radar for this area, but there are others in the vicinity which have more allure.
Overall verdict = B+
Get the staff right, and all else is forgiven.

Stayed: July 2014, travelled on business
Thank thehotelspyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 30 July 2014

Dear thehotelspyuk

Thank you for your time taken to share your experience with us! It was a joy to read such a detailed and truly interesting description.

I was dissapointed to read your comments in relation to your check in experience. We strive to make the hotel experience as effortless and comfortable to our guests as possible, therefore, your comments are truly appreciated and have been sent onto my Front Office Manager for review.

I do hope that we will have the opportunity of welcoming you back to the Hilton Reading once again in the near future.

Best regards

Aimee Louise Ash
PA to the GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

We were a party of 14 that went to stay at the hilton for my niece's 21st birthday on a spa package. From the minute we arrived, safe were attentive and accomodating.

We had a great time, rooms were spacious and clean. The food at the Larder restaurant was very tasty indeed and the breakfast in particular was delicious.

The staff went out of their way to ensure that my niece had a great birthday. I would not hesitate to stay here again and would definately recommend this hotel to others.

  • Stayed: July 2014, travelled with friends
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Thank dannyp2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 24 July 2014

Dear dannyp2206

It was a pleasure to read your review regarding our hotel. Thank you for posting it!

I was so happy to read that your experience at the hotel has been so positive throughout, starting from the very beginning until the very end.

I'm glad that the hotel was able to help make your neices birthday special, and we hope to welcome you all back soon.

With kind regards

Aimee Louise Ash

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Reviewed 23 July 2014

Everything you could ask for in a business hotel - particularly like the free parking for guests. Very clean, nice leisure facilities and close to Green Park for all the local companies. Good selection of food in the bar and restaraunt Recommended

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank wzwzrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 24 July 2014

Dear wzwrd

Thank you for taking the time to post your review! It is so great to know that you've had a wonderful time while staying with us, and that the service provided by the staff and the hotel's location was to your liking!

We hope to welcome you back to the hotel in the very near future.

Kind regards

Aimee

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Reviewed 23 July 2014

Cracking great friendly service from the HH team. The comfiest bed I have ever encountered during any hotel stay. For sure I will be back again when I decided to go for a heavy night out! Shame about the Wi-Fi not being free...

  • Stayed: July 2014, travelled solo
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kit Man W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 24 July 2014

Dear Kit Man W

Thank you for posting such a positive comment following your stay at the Hilton Reading.

I was delighted to read that you found our team members to be friendly.

If I can assist you further before then I'd be happy to hear from you and ask that you contact me on the below e-mail address.

In the meantime, I wish you a pleasant week and remain for now with kind regards

Aimee L Ash

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Reviewed 21 July 2014

Overall the hotel was very clean, quiet and comfortable. The lack of internet, without paying almost $30, is very lacking from a business traveler point of view. Performing business in the hotel bar (not to mention during the World Cup final) was very difficult to do.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 22 July 2014

Dear Stephen B

Thank you for posting such a positive comment following your stay at the Hilton Reading.

We are pleased to see your stay was a pleasant one and look forward to another opportunity when we can welcome you back once more.

For future stays, please be informed, our business centre is available to all in house guests.

If I can assist you further before then I'd be happy to hear from you and ask that you contact me on the below e-mail address.

In the meantime, I wish you a pleasant week and remain for now with kind regards

Aimee Louise Ash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

Stayed one night executive suite. Clean well designed room 5 mb/sec Internet, good breakfast, free printing in business area. I really appreciated the front desk and concierge who researched and printed train schedules before my arrival after a request. Really went above and beyond. Would recommend this hotel to all.

Stayed: July 2014, travelled with friends
1  Thank Edusbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee A, Manager at Hilton Reading, responded to this reviewResponded 22 July 2014

Dear Edusbal

It was a pleasure to read your review regarding our hotel. Thank you for posting it!

I was so happy to read that your experience at the hotel has been so positive throughout, starting from the very beginning until the very end.

I was delighted to read that our Front Office Team were able to assist you, and will be sure to pass on your comments.

With kind regards

Aimee Louise Ash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Reading

Address: Lundy House Drake Way, Reading RG2 0GQ, England
Phone Number:
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Reading
#1 Green Hotel in Reading
#3 Business Hotel in Reading
#4 Family Hotel in Reading
#4 Romantic Hotel in Reading
Price Range: £67 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Reading 4*
Number of rooms: 210
Official Description (provided by the hotel):
The contemporary Hilton Reading hotel offers a warm and inviting atmosphere, just a 4 minute drive from Reading's historical city centre, the River Thames and the famous shopping centre, The Oracle. The hotel is situated on the Kennet Island Development just of the A33 and is within walking distance to the Madejski Stadium. Reading train station is only 4 minutes drive away and Heathrow Airport is a 25 minute drive.All of the spacious, air-conditioned Guest Rooms and Suites at the Hilton Reading hotel have been tastefully decorated and feature wired and wireless internet access, the latest in audio-visual technology, a large, ergonomic desk and comfortable Hilton Serenity® beds.Dine in the stylish Larder Restaurant, which offers a combination of local and international dishes with both modern and traditional influences and finish your meal with a cocktail in the relaxing Bar K. Tone up in the complimentary 24-hour Livingwell Health Club featuring Livingwell by Precor gym equipment, a heated, indoor swimming pool, sauna and a dance studio for a variety of fitness classes. Celebrate or hold a business function at the Hilton Reading hotel which features 8 flexible meeting rooms and a large Ballroom catering for up to 400 guests. ... more   less 
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Also Known As:
Hilton Reading Hotel Reading

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