One of the best customer service experiences I have had in a very long time. The staff really go above and beyond what I have come to expect.
The management and catering teams worked with us to plan a completely customisable menu to suit our guests. They took the stress out of hosting by providing an outstanding service, not only to our guests but to us as hosts. It allowed us to relax and enjoy the event. The service Wimpie, Sue and their team provided was personalised and thoughtful, not only at the event but through to accommodating our stay in the hotel. They couldn't do enough to make our stay as comfortable and convenient as possible. They had every aspect covered.
The staff were most friendly and responsive, always ready to provide a personalised service. There was even a bottle of wine waiting for us in our room.
To summarise: A fantastic first class service with outstanding customer service, lead by a dynamic management team, with exceptional organisational skills. I wouldn't go anywhere else for a function, business or personal and would highly recommend them to anyone looking for a stress free event / function.
Thank you again to Wimpie, Sue, Jason, Nikola and your fantastic team.
- Official Description (provided by the hotel):
- The contemporary Hilton Reading hotel offers a warm and inviting atmosphere, just a 4 minute drive from Reading's historical city centre, the River Thames and the famous shopping centre, The Oracle. The hotel is situated on the Kennet Island Development just of the A33 and is within walking distance to the Madejski Stadium. Reading train station is only 4 minutes drive away and Heathrow Airport is a 25 minute drive.All of the spacious, air-conditioned Guest Rooms and Suites at the Hilton Reading hotel have been tastefully decorated and feature wired and wireless internet access, the latest in audio-visual technology, a large, ergonomic desk and comfortable Hilton Serenity® beds.Dine in the stylish Larder Restaurant, which offers a combination of local and international dishes with both modern and traditional influences and finish your meal with a cocktail in the relaxing Bar K. Tone up in the complimentary 24-hour Livingwell Health Club featuring Livingwell by Precor gym equipment, a heated, indoor swimming pool, sauna and a dance studio for a variety of fitness classes. Celebrate or hold a business function at the Hilton Reading hotel which features 8 flexible meeting rooms and a large Ballroom catering for up to 400 guests. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Reading Hotel Reading