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“Another great stay at Crowne Plaza Reading” 5 of 5 bubbles
Review of Crowne Plaza Hotel Reading

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Crowne Plaza Hotel Reading
Ranked #10 of 32 Hotels in Reading
Certificate of Excellence
Oxford, England, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Another great stay at Crowne Plaza Reading”
5 of 5 bubbles Reviewed 28 May 2014

We have stayed at this hotel on many occasions and it is always good but this this time it was excellent! We were looked after brilliantly by Farrukh (Shahdasab) who went out of his way to accommodate our needs. Our room was lovely with a balcony overlooking the river. The bed was incredibly comfortable. Breakfast, which has sometimes in the past been a little chaotic, was very good, everything fresh and cooked well. We will definitely stay again.

Room Tip: If you can get a room overlooking the river it is a lovely spot.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review, 9 June 2014
Dear Jan B
Thank you so much for taking the time to share your experience and writing such a positive review, great to see that this time your stay was excellent, the room had a lovely view, comfortable bed and nice breakfast.
I am really pleased to hear that you will definitely stay again!
Farrukh Shahdasab-Our Reception Manager, is really delighted to read your comments, certainly a well-deserved praise for all his dedication to a "Great Customer Service".
Looking forward to seeing you again in the near future.

Ashish Jha
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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941 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (267)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Malaga, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 May 2014

Loved staying here staff really lovely 2nd time we have stayed here and enjoyed both can get some great deals but if not still worth every penny, room size really good and bed big enough for 6 ft plus breakfast lovely good variety, staff really helpful, thank you will defo go back

Room Tip: Choose the king size, didn't try the spa so cannot comment
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review, 29 May 2014
Dear Jane E
I would like to thank you for your positive review and would like to acknowledge that the team here are privileged to read your nice comments.
I am really pleased to see that you had a lovely stay at the Crowne Plaza Reading, the room was good size, staff were helpful and what matters the most is that you will definitely come and stay with us again!

Looking forward to seeing you again in the near future!
Ashish Jha
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Travelled to Reading on a Business trip and stayed in this Hotel. This is one of the finest properties in Reading and is usually full due to various working professionals travelling to Reading.

Rooms were comfy and sufficiently big for Business travellers. Wi-Fi worked like breeze. Their buffet breakfast is amazing with a wonderful choice in hot & cold.

When I stayed, outer deck was closed due to flooding, but I could sense that sitting on the sun along the Thames will be a wonderful experience on the deck.

There in-room service catalog mentioned a lot of satellite channels available in many different languages; however, they were not available. When asked, I was told that they are working on revamping the system. In that case, they should have removed the service catalog. But, anyways that doesn't matter much to a business traveler. However, as this property is quite a distance from city center and without much to watch on TV, it was slight inconvenience.

Overall a wonderful stay and I will not hesitate to book this if I visit Reading again.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BhupeshGahrotra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review, 29 May 2014
Dear Bhupesh
Thank you so much for taking the time to share your experience and writing such a positive review, I am pleased to see that you recommend us as “one of the finest properties in Reading”, Really pleased to hear that you had a comfortable stay, you liked our Hotel, and that you will stay again!
I would like to thank you for sharing your concerns regarding the room directory information about the satellite channels; certainly, I admit that we need to update the information on this. Please accept my apologies for the inconvenience caused.
I hope we get the opportunity to welcome you back in the near future.
Ashish Jha
Operations Manager
Crowne Plaza Reading
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 26 May 2014 via mobile

This Crowne Plaza is situated in a really good location next to the river in Reading. There are also many very good restaurants within 5 minutes walk. The staff were very friendly and helpful and the room was very nice, typical of the high standard of Crowne Plazas. I would recommend this hotel.

Stayed May 2014, travelled as a couple
Helpful?
Thank Julianna1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review, 27 May 2014
Dear Julianna1963
Providing excellent customer service is one of the things we pride ourselves on and I am pleased to see that your comments supports this.
I would like to thank you for your positive review and recommending the Crowne Plaza Reading. The team here are privileged to read your comments, in particular about the staff helpfulness and friendliness.
Happy to hear that we operate a high standard Crowne Plaza Hotel!
We look forward to welcoming to back to the Crowne Plaza Reading.

Ashish Jha
Operations Manager
Crowne Plaza Reading
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

We've just returned from an excellent three night stay at the Crowne Plaza Reading over the bank holiday weekend. The hotel enjoys a superb position right on the river at Cavendish Bridge and the hotel is designed so as soon as you walk into the reception the river is framed with a wonderful view.

We had a great executive room with a balcony and stunning view of the river. The Club Lounge was a good benefit with a lovely continental breakfast and then evening nibbles and drinks.

All the staff we're helpful and the service was excellent.

The location means you can dip in and out of the centre of Reading if you want or enjoy local restaurants in Caversham and beautiful walks or boat trips along the river.

We'd highly recommend the hotel and will definitely stay again!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Timothys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review, 27 May 2014
Dear Timothys
Thank you so much for taking the time to share your experience and writing such a positive review, I am pleased to see that you had an “Excellent Stay” at the Crowne Plaza Reading! Happy to hear that you liked our product, service, the facilities and the stunning river view from your room, it is always a privilege to be recognised by our guest, particularly, when we deliver a seamless service!
Thank you for highly recommending the Hotel and what matters the most is that “you will definitely stay again”.
See you soon!
Ashish Jha
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
128 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

Stayed here for one night to attend a family event nearby. We upgraded to the club room which was very comfortable and gave you access to the club lounge with free drinks in the club lounge for a couple of hours each evening. We didn't have time to use the the spa facilities but other people staying were impressed. The hotel's location on the riverside was great , lovely views from the restaurant , bar area. Staff were all very efficient and welcoming.
Plenty of parking so no hassles there. Breakfast was very good. So altogether nothing to complain about , if you have the cash to stay here , do so.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MKHud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review, 27 May 2014
Dear MKHud
I would like to thank you for your positive review and would like to acknowledge that the team here are privileged to read your lovely comments. I am really pleased to see that you had a nice stay at the Crowne Plaza Reading and that the “Staff were all very efficient and welcoming”.
Our Spa is definitely worthwhile; the atmosphere is welcoming, the interiors and facilities outstanding, and highly trained staff. So on your next stay; definitely experience of our “Revive health club and Spa”.
Looking forward to seeing you again in the near future!
Ashish Jha
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading
1 review
5 of 5 bubbles Reviewed 24 May 2014

All i will say is fantastic first class one of the best stays i have had in a long time and first class service, staff spot on, restaurant service great, food great, room great, not much to say when excellent is the word that covers it all

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review, 27 May 2014
Dear David S
This is absolutely remarkable review!
We, at the Crowne Plaza Reading, thrive ourselves in creating memorable experiences for our Guest, and I conclude from your comments that you are an extremely Happy Guest.
If “Excellent” is the word- that covers it all!
Thanks for recognising the efforts of the Team here.
Looking forward to seeing you again in the near future!
Ashish Jha
Operations Manager
Crowne Plaza Reading.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Reading

Property: Crowne Plaza Hotel Reading
Address: Caversham Bridge Richfield Avenue, Reading RG1 8BD, England (Formerly Holiday Inn)
Phone Number:
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Reading
#8 Romantic Hotel in Reading
#8 Business Hotel in Reading
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Hotel Reading 4*
Number of rooms: 113
Official Description (provided by the hotel):
This 4 star hotel in the heart of Reading on the banks of the River Thames provides a tranquil venue easily accessible from the M4, London Heathrow Airport and London Paddington Station. We offer 200 complimentary parking spaces on site. The local area offers the Oracle shopping centre and Vue Cinema, an array of restaurants, the Thames Valley Business Park, Green Park and Madjeski Football Stadium (home of Reading Football Club).As a guest at the Crowne Plaza Hotel in Reading you have full access to the Revive Health Club and Spa with indoor pool. The modern spa offers a wide selection of Elemis treatments. Bedrooms at the Crowne Plaza Reading are spacious with soft and earthy decor, seriously comfy beds with work desks and high speed internet access. Our Acqua Restaurant serves modern British cuisine sourced from local suppliers. You can also enjoy a lighter or healthier meal in the lobby bar or terrace overlooking the River Thames. 24HR Room Service is also available for those guests arriving late or departing early The Caversham Business Suite is a self contained Meeting Centre for conferences and private dining. All rooms offer natural daylight and a private terrace overlooking the River Thames. The Crowne Plaza Hotel Reading is an ideal wedding venue licensed for Civil Ceremonies and can cater for banqueting or private parties in Reading for up to 180 people. ... more   less 
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Also Known As:
Crowne Plaza Reading
Reading Crowne Plaza

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