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“Great Conference”

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Crowne Plaza Hotel Reading
Ranked #9 of 31 Hotels in Reading
Reviewed 28 July 2014 via mobile

I hosted a week long conference at the Crowne July 21-25, 2014 for roughly 100 attendees and their families. The staff at every level was outstanding and extremely accommodating. Food was excellent. Facility was first rate. I worked with the sales staff and general manager for the better part of 6 months as we planned the conference. They promised and delivered on everything we discussed. Lots of little things to add to the entire experience. Special thanks to GM Craig Poole, Corinna and Sheila in the sales dept, Chef Tim, Jorge in Banquet, and all of the staff. Craig has established a culture of excellence from top to bottom that is reflected in the attitude of everyone I met and worked with - from housekeeping and serving staff to the management team. I highly recommend the Crowne for events or an overnight! You and your guests will not be disappointed.

Stayed: July 2014
Thank LMedaglia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this reviewResponded 30 July 2014

Dear Guest
Our friends at the Crowne Plaza Reading, Wyomissing, Pennsylvania (USA) will be pleased to read your comments!
Unfortunately, we cannot take the credit for their hard work; nevertheless, the Crowne Plaza Reading (UK) is another great venue for conference and events where we deliver exceptional product and service, so please come and stay with us at the Crowne Plaza Reading (UK) and we will make this your favourite venue and that’s when we will take any credit for our hard work!
Many Thanks
Ashish Jha
Operations Manager
Crowne Plaza Reading, Berkshire, UK

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520 - 526 of 1,040 reviews

Reviewed 27 July 2014

Second stay at a Crowne Plaza in the space of a month.. Had a very good stay at this one in Reading, The Major Plus points are location and Swimming Pool/Gym, the rooms are a little on the small side compared to others, but very nicely decorated and clean, the staff were very good, with just one exception, The buffet breakfast was ok, but falls short of what you get in Crowne Plaza hotels in London, But then so does the price. I WOULD RECOMMEND THIS HOTEL AND WOULD DEFINATLY STAY AGAIN. and if you like swans (and I do) you are in heaven..

Room Tip: get one with a thames
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Mafbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this reviewResponded 30 July 2014

Dear Mafbe
I would like to thank you for your positive review and would like to acknowledge that the team here are privileged to read your nice comments.
I am really pleased to see that you recommend our Hotel and would definitely stay again in the future.
Looking forward to seeing you soon!
Ashish Jha
Operations Manager

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Reviewed 26 July 2014

I like this hotel. It seems to run so smoothly and calmly. It was full when we stayed and really that was not evident and I had no sense of a hotel running at capacity.
I haven't a single negative comment. It was a hot night but the air con cooled the room and I had a really good nights sleep; the bed was really comfy. A walk along the river after croissants and muesli, a swim in the fab pool, coffee on the terrace.
Room decor is good, rooms are spacious and so comfy.
I like this hotel and I liked its location by the river. Train station is five mins in a cab but quite walkable without cases. Fare was £5 to the hotel and £6 from the hotel in a cab the hotel ordered. This was a posh Mercedes with a driver not like a usual taxi.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank traveller200755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this reviewResponded 30 July 2014

Dear traveller200755
Seems like you had a great time at the Crowne Plaza Reading!
Thanks for recognising the efforts of the Team here, we at the Crowne Plaza Reading are really thrilled to get this fantastic review!
Overall, I see this as a Seamless Service, and I very much hope that we continue with the same pace.

Once again, many thanks for your positive review and we are looking forward to your next visit.

Ashish Jha
Operations Manager

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Reviewed 25 July 2014

Overall a great stay in Reading. The hotel was in a central location for me that was within a 10 minute walk to the Reading train station giving easy access to London, Oxford, and Henley. The facilities were clean, the staff were very helpful, and the hotel also was right next to the River Thames and a nice park. Outside of the hotel, there were a couple of good restaurants, but with a 20 minute walk, there was access to Reading City Center and the Riverfront with even more restaurants and shopping. I would stay there again.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this reviewResponded 30 July 2014

Dear Stephen S
We want to thank you for your business and for choosing to stay at Crowne Plaza Reading”, The Staff will certainly be delighted to read your comments and glad to see that you will definitely stay again.
Thanks for thoroughly recommending our Hotel and we are happy to be a part of your “Great stay in Reading”
Looking forward to seeing you again in the near future!

Ashish Jha
Operations Manager
Crowne Plaza Reading.

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Reviewed 25 July 2014

Good location, next to River Thames where you can take a leisure walk. Slightly away from the hussle and buzzle of Reading ... Choice of Restaurants available near by. Breakfast spread could be better - its very frugal :(

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Service
Thank Paps223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this reviewResponded 31 July 2014

Dear Paps223
Thanks for your review about your recent stay; I am really pleased to see that the Crowne Plaza Reading is a “Good place to relax and recover”.
Thanks for bringing your concerns regarding the breakfast spread to our attention; I have taken this matter up with my Head Chef and conveyed them your comments.
We are looking forward to seeing you again in the future.

Ashish Jha
Operations Manager

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Reviewed 22 July 2014

Good job by the gym staff in reopening the gym with very little disruption following flooding after recent heavy rain. The gym is looking good now with new lockers, lights and flooring. The Jacuzzi is now on a timer which is so much better. Further, planned work on the swimming pool, steam room etc will enhance it further.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank brucestalker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this reviewResponded 31 July 2014

Dear brucestalker1
Thank you so much for taking the time to share your recent experience and writing such a positive review on our recent soft refurbishment carried out at the Revive Leisure club and Spa.
We are really pleased to see that you recognise and appreciate the dedication of our Gym staff members who always thrive to deliver a seamless service.
Hope we continue to deliver and continue to receive great feedbacks from our Gym Members and Hotel guest who use our Leisure club!

Ashish Jha
Operations Manager
Crowne Plaza Reading

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Reviewed 21 July 2014

I organised a spa hen party for my friend, on arriving to the hotel at 10:30am we were directed to a very cold waiting room where we waited for about 45 minutes for anyone to appear, bearing in mind our party was booked for 11am with the first treatments starting then. We waited patiently and eventually a lady came into the room at 11:15am and provided us with robes and told us that the first treatments needed to go immediately (there was no intro/welcome or information provided on where we were to go to get changed or even where the treatment rooms were ect).

The first girls were rushed into their treatments while the rest of the group found their own way into the changing rooms and pool area. There was no organisation from the spa on who was going at what times ect, or what we needed to do or where to go. (luckily we were organised ourselves and made our own way to treatments)

Lunch Time - We had booked a spa package which included a light lunch with a glass of bubbly. (once again we were not told that lunch was ready or where is was held) We made our way back into the cold spa lounge (after being wet) and were greeted to a very small platter of finger sandwiches which was meant for 15 of us! (oh and no bubbly) - We reported to the girl in the room which was cleaning around us and made no effort to even greet us or even smile for that matter, she told us she would find out where the bubbly was and she left the room, 45 minutes later there was still no sign of her! Meanwhile we also reported to the male behind the spa reception desk that we had no bubbly also the fact that we has been left with no instruction on what was going on, or even if the sandwiched were for us!! After waiting for a good hour in the room a man in a suite (the manager I guess) casually strolled on into the room and his words being 'Im here to deal with your complaints' - No hello or nothing! - Anyway finally after a number of complaints and being frozen cold, we were provided with a small bowl of crisps and another small tray of sandwiches, Then the bubbly finally made an appearance and we were 3 glasses down, however we had given up at this point and just carried on with the day!

This was a huge disappointment and I was massively let down by the venue. The organisation and communication of the staff was shocking and unprofessional.

  • Stayed: June 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Hannahhhh1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this reviewResponded 5 August 2014

Dear Hannahhhh1992,

Thank you for taking the time to provide feedback on your stay. It is regrettable to see your interactions with the staff marred your experience at the hotel. We are confident the necessary adjustments will be made to ensure future guest satisfaction.

Thank you again for your feedback, we look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Reading

Address: Caversham Bridge Richfield Avenue, Reading RG1 8BD, England (Formerly Holiday Inn)
Phone Number:
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Reading
#8 Business Hotel in Reading
#8 Romantic Hotel in Reading
Price Range: £68 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Reading 4*
Number of rooms: 113
Official Description (provided by the hotel):
This 4 star hotel in the heart of Reading on the banks of the River Thames provides a tranquil venue easily accessible from the M4, London Heathrow Airport and London Paddington Station. We offer 200 complimentary parking spaces on site. The local area offers the Oracle shopping centre and Vue Cinema, an array of restaurants, the Thames Valley Business Park, Green Park and Madjeski Football Stadium (home of Reading Football Club).As a guest at the Crowne Plaza Hotel in Reading you have full access to the Revive Health Club and Spa with indoor pool. The modern spa offers a wide selection of Elemis treatments. Bedrooms at the Crowne Plaza Reading are spacious with soft and earthy decor, seriously comfy beds with work desks and high speed internet access. Our Acqua Restaurant serves modern British cuisine sourced from local suppliers. You can also enjoy a lighter or healthier meal in the lobby bar or terrace overlooking the River Thames. 24HR Room Service is also available for those guests arriving late or departing early The Caversham Business Suite is a self contained Meeting Centre for conferences and private dining. All rooms offer natural daylight and a private terrace overlooking the River Thames. The Crowne Plaza Hotel Reading is an ideal wedding venue licensed for Civil Ceremonies and can cater for banqueting or private parties in Reading for up to 180 people. ... more   less 
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Also Known As:
Crowne Plaza Reading
Reading Crowne Plaza

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