I booked an executive room and requested a bath online in advance but when it came to checking in, there was no bath and no breakfast included like it said when I made the booking, so not off to a great start although we sorted the breakfast mix up out later.
I have to say that the pictures on the website are a little miss leading because they depict a funky modern classy hotel and the reality is different. It's not terrible, but it has a cheap feel to it. I know I didn't pay the earth for this, about £85 but by comparison the Holiday in Reading J10 is only a few pounds more but there is a world of difference.
The hotel is also in quite a rough part of town. We saw lot's of drunks trying to get into the hotel for a late drink and we were told that they quite often have to call the police. The hotel had a bouncer on the door!!! The hotel has no parking so you have to haul your bags from the car-park along the streets to the hotel or drop them off first, which is not ideal.
The room was just OK. The view was of neighboring office roofs so not amazing and we down graded to have a room with a bath as the executive room did not have one. The room looked tired.
Breakfast is not great either. It was a buffet style which is fine but the cooked breakfast items were terrible. You can tell that the hotel uses the cheapest ingredients to cut costs. I actually could not eat my bacon and scrambled eggs and sausage so had cereal instead. The coffee is good though.
The one saving grace about this hotel is the staff. They are great, especially Terry who is the duty Manager (I think) She went out of her way to make things right and she is a real asset to this hotel as are the rest of the staff.
This hotel has potential to be good. I am sure that by making some minor improvements to the rooms and using better ingredients for breakfast, it could be quite nice.
- Official Description (provided by the hotel):
- Conveniently located in the city centre, pentahotel Reading is the perfect choice no matter if you are travelling for leisure or for business. The four-star hotel has 11 meeting and event spaces for up to 250 people. European cuisine is served in the onsite restaurant which is open for breakfast lunch and dinner. Your room has air conditioning free on-demand pay TV and a private bathroom. Free Wifi is available in the entire hotel. ... more less
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- Also Known As:
- Reading Penta Hotel
- Renaissance Reading
- Renaissance Hotel Reading