I was looking forward to staying here, it looked very nice, however I will not be staying again.
On arrival, there was only one other person being checked in, there were plenty of staff in the bar area cleaning glasses and standing around, and two people checking people in, however it took one was busy with one customer who had a complaint about something or other and the other person on the desk was on the phone and took several calls while I patiently waited and waited and waited !!!!. Eventually, after a queue had built up after me she perfectly politely checked me in, but the impression of me just being an inconvenience had already been set !.
I was on the first floor, there was only one lift working and a queue for it. I looked around for the stairs, which was noticed by another guest who was also waiting and he commented that he couldn't find them either. I have no idea why it took so long, but it really was a good 5 mins before the lift arrived, it must have been manually being held at another floor, there is no way it could possibly have taken that long otherwise !.
So you can imagine, by this time I have already made my mind up that I'm not going to like this place !.
The room was OK, nothing special, the mattress was foam which was ok, however there was a long hair in the bed which was a little disturbing as it was definately not mine.
The toiletries were quite nice, all in a little zipped bag, and there was a free bottle of water.
I didn't feel like eating in the hotel and giving them my custom after the experience of checking in and went to a local restaurant, lots about.
- Official Description (provided by the hotel):
- What makes us a cut above the rest is the way we do things. We have designed the pentahotel Reading to be simple and pentastylish, to provide excellent value for money, create a pentafun and relaxed space with service that is welcoming and personal. All of this not only makes us the newest hotel in Reading, but also your neighbourhood lifestyle hotel. The perfect place to eat, drink and relax is the pentalounge, our „lifestyle lobby“ that multi-functions as a reception, bar, and café, perfect as a neighbourhood hub. No matter what brings you to Reading, there is always time to have a look around. There are the medieval Abbey ruins, historic rivers and of course the majestic Thames Valley countryside to inspire you. If that doesn’t tickle your fancy you could also try out some of the local restaurants or pubs or the fabulous shopping at the Oracle and Broad Street malls. ... more less
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- Also Known As:
- Reading Penta Hotel
- Renaissance Reading
- Renaissance Hotel Reading