Having stayed here before, we were delighted to have a free weekend to spend a weekend in Reading. On arriving to the hotel, your greeted with a lovely ambience. Queuing up, it took an unusual long time to be checked in. Once settled. We went out to reading and enjoyed shopping and some food and decided to spend our night in the hotel bar. We got back to our room to get ready and ventured down to reception. We were then horrified to see a dating night was taking place and was advised we could not go to the back area of the bar. This was not advised to us on entrance to the hotel. There was nowhere to sit so unhappily went to our room. The morning after we woke up to have a shower and discovered it was blocked and therefore we were unable to shower for the day. On checking out that morning and advising the staff of the blockage, we got a simple glare. No apology or offer of another room to have a shower. We then decided to have a few drinks in the bar before leaving to go home. Stood at the bar for 15 minutes before the unbusy receptionist came over. The staff are clearly unhappy and not once do you get a smile. What was to be a nice weekend away in a hotel we normally enjoy, it was ruined. We will not be returning to the hotel.
- Official Description (provided by the hotel):
- Conveniently located in the city centre, pentahotel Reading is the perfect choice no matter if you are travelling for leisure or for business. The four-star hotel has 11 meeting and event spaces for up to 250 people. European cuisine is served in the onsite restaurant which is open for breakfast lunch and dinner. Your room has air conditioning free on-demand pay TV and a private bathroom. Free Wifi is available in the entire hotel. ... more less
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- Also Known As:
- Reading Penta Hotel
- Renaissance Reading
- Renaissance Hotel Reading