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“Good Food and service”

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Holiday Inn Reading - South M4, Jct.11
Ranked #15 of 31 Hotels in Reading
Reviewed 28 April 2014 via mobile

The hotel is a bit sprawling and spread out, but despite appearing to be quite an old building the rooms are good. The Food in the restaurant was good and the service was very good. The prices are not cheap, but not high enough to stop you from eating !!

Stayed: April 2014, travelled on business
Thank JDNSKI1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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520 - 526 of 904 reviews

Reviewed 27 April 2014

Average Holiday Inn but beware of the drinks prices in the 2 bars. They have a pub attached to the hotel, which is run by Holiday Inn staff with Holiday Inn menus, and a hotel bar. These are about 20 yards apart. When there was no staff at the pub bar I walked through to the hotel bar to get my drinks. It wasn't until I checked out and noticed the drinks were more expensive from the hotel bar than the pub bar. When I queried this the staff informed me the pub wasn't run by Holiday Inn! Really, entrance via the hotel, same hotel staff in the main bar, hotel menus, able to use your room to charge food etc.

Not what I'd expect from Holiday Inn.

  • Stayed: April 2014, travelled on business
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1  Thank StuMC_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Reading - South M4, Jct.11, responded to this reviewResponded 13 May 2014

Dear StuMC_71,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectation. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Stayed 2 nights over the weekend, rooms, food and parking great, nice to have a dip in the pool.
Wanted one nearer the centre, but this was ideal when we found our way. Easy to get to Reading University. Also the centre of Reading is compact and lots of shops and restuarants.

Room Tip: Book early for better rates
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  • Stayed: October 2013, travelled as a couple
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Thank rogerhackett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

Stayed 1 night on business but unfortunately it was the same night Reading Football Club we're playing at home. The car park was overflowing, mostly with football supporters cars rather than those of hotel residents. Check in was good. I had a long walk to a good sized bedroom. The hotel and rooms felt a little bit dated, although everything appeared clean. Restaurant wasn't full but I was told I had to wait for about 20 minutes to be seated. First time that has ever happened when I've been on my own, so I ended up having a bar meal in the open reception area. Nothing during the stay that made me think that I'd want to return.

Stayed: April 2014, travelled on business
1  Thank MartScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Reading - South M4, Jct.11, responded to this reviewResponded 8 May 2014

Dear MartScot,

Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the shortfalls you have experienced and any inconvenience you may have encountered that did not live up to your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 20 April 2014 via mobile

typical holiday inn. good clean rooms n friendly staff. busy sunday breakfast as this hotel good for legoland etc so loads of famillies. staff did best to get us through breakfast so well done. breakfast as you would expect from a holiday inn.

Stayed: April 2014
Thank sapbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Reading - South M4, Jct.11, responded to this reviewResponded 5 May 2014

Dear sapbloke,

Thank you for your review. You have covered all aspects of your stay and I am particularly appreciative of your comments about your clean room accommodations. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned.

I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Sincerely,

Jaime W
Case Manager
IHGCare

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Reviewed 14 April 2014

stayed here 1 night as the Holiday Inn at junction 10 was booked out. Good clean room with everything you need for a stay, very friendly staff, good breakfast. Dinner was fine i arrived late and was able to get food at 9:45 which was fine.

  • Stayed: April 2014, travelled on business
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Thank CBHegarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

We stayed here for two nights....On arrival we were upgraded to an executive room....We had no complaints at all...Breakfast was very nice...Staff were friendly ...All in all a great stay, excellent value for money....and we would definitely stay here again on our next trip to Reading.......

  • Stayed: April 2014, travelled as a couple
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Thank TorquayLandlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Reading - South M4, Jct.11

Address: Basingstoke Road, Reading RG2 0SL, England
Phone Number:
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Reading
Price Range: £45 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Reading - South M4, Jct.11 3*
Number of rooms: 202
Official Description (provided by the hotel):
Holiday Inn Reading - South M4, Jct.11 provides the perfect base for your stay in Reading, whether you are visiting the Reading Festival, taking your children to Legoland, or visiting the nearby Business Parks. Click here to book you Legoland Break including Accommodation, Breakfast & 2 day passes to the Park for up to 2 adults & 2 children. The Hotel is situated just half a mile from M4 Junction 11 and 2 miles from the centre of Reading. We have 202 fully air-conditioned bedrooms with High-speed Internet access, iron & boards, complimentary car parking and children stay and eat for free*. We are located only minutes away from Readings major business parks, Reading International Business Park, Green Park and Thames Valley Park. We are walking distance from the Madejski Stadium home to football team Reading FC and the London Irish Rugby Club. Nearby facilities include Legoland, Windsor Castle, Thorpe Park, Ascot & Newbury Race Courses and the Oracle Shopping Centre. Holiday Inn Reading South provides extensive leisure facilities in our Spirit Health Club with indoor pool, gym, sauna, solarium. * = Terms & Conditions Apply ... more   less 
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Also Known As:
Holiday Inn Reading - South m4, Jct.11 Hotel Reading
Reading Holiday Inn

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