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Reviewed 27 December 2009

Stayed on 19th December 2009 just for one night. Lovely spacious rooms, clean, warm, great shower and bathroom fittings, Breakfst was excellent too. The breakfast room was a little small and the tables a bit too close together for my liking but other than that I dont have a bad word to say about the place. Would definately stay there again.

  • Stayed: December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank NPP62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this reviewResponded 20 August 2012

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Reviewed 9 December 2009

This is a big new hotel on the outskirts of Reading, close to the M4. The novelty is
that it is also attached to the equally new local football stadium and is part of a
combined modern sporting and leisure complex which has regenerated this part of
south Reading over the past 10 years or so.

The hotel clings like a limpet to one side of the football ground but doesn’t seem particularly innocuous – in fact, many fans embrace the facilities on match days because there are no other hostelries nearby and it’s a handy place to meet for a bite or a pint before the game. It’s also quite a popular stopover for away supporters and non-local home fans and there are special tie-ins with the football club to generate supporter business.

With no history whatsoever, and basically situated amongst a sea of car parks and access roads, the hotel’s only big plus points has to be its staff and it’s facilities.

So, upon arrival, parking wasn’t a problem. There were plenty of spaces outside the hotel and a convenient large overflow car park over the road. We received a warm and friendly welcome from the young man on the front desk and it was easy to find our room on the first floor. We were at the end of a warm, carpeted corridor, and had a surprisingly pleasant room with a large curving floor- height window facing the hotel overflow car park and also the local teams’ players car park – probably about the best view you will get at this particular establishment.

The room was really comfortable with flatscreen TV (plus on-screen web access), minibar, sofa, hot drink facilities, large double bed etc. There was an open wardrobe with about 8 hangers, and a cupboard with a safe, an ironing board, spare pillows, and what I think may have been a nappy-changing table (I stand to be corrected, though). Just inside the door was quite an impressive shower room and w.c. Lots of mirrors, two self standing basins and a very generous supply of towels and toiletries. A later go in the shower revealed the ubiquitous rain forest shower head which worked fine and had a very responsive temperature range. Ease of operation was excellent due to plethora of instructions in case of resident idiots. An efficient nozzled hairdryer back in the main room worked well too.

The room was superbly sound-proofed, and the bed was comfortable. I wouldn’t say the pillows were particularly soft and inviting, and the air conditioning seemed to have quite a wide repertoire during the night, but I felt as though I’d slept reasonably enough.

Earlier in the evening we ordered room service which arrived within 20 minutes. All perfectly edible, although french fries that travel always seem to lose heat. Highly commendable blueberry cheesecake made up for it though. An earlier trip to the minibar had generated a need for a call to reception to supply a bottle opener which was sent up within a matter of minutes.

We used the bar at lunchtime and in the evening, and it’s not exactly intimate. It’s a great big open room with an enormously high ceiling and functional furnishing that doesn’t feel as comfortable as you would expect. Also the chairs appear to be at the wrong height for the tables. Bar staff were efficient but didn’t look like they would want to be your best friends.

The following day it was breakfast in the Café area and, after 0900, only a few guest were dotted around a sea of tables. The self –service area was more like a greengrocers and had an absolutely enormous choice of fruit together with other cold sundries. There were also hot choices from the menu, and my full English breakfast was perfectly acceptable. The young waitresses were polite and efficient and seemed to managing well under not very hectic circumstances.

We checked out later that morning via the engaging young man that checked us in, and headed off back to the M4 via the maze of access roads by which we had earlier arrived

  • Stayed: December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ElmParkRoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this reviewResponded 20 August 2012

Thank you for your Tripadvisor review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2009

Booked a two night package direct using the hotel's own internet site. Two night stay both including breakfast plus dinner included in price one night. Close to M4 and own parking right next to the football stadium. Only 20 miles fromk Newbury Racecourse.
Upon arrival very polite and professional service by staff at reception. Room very nice indeed. Clean and warm with flat screen TV, Ironing board, tea and coffe supplied, hair dryer and toiletries supplied etc plus pay fridge. (which we did not use as these are usually expensive). Free Newspaper, if Daily Telegraph is your choice, supplied.
Hotel has very nice bar area and two dining areas. Breakfast contained an amazing choice/selection - the widest choice I've seen for a long time at anywhere where I have stayed.
I would definitely stay again.

  • Stayed: November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Racingboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this reviewResponded 20 August 2012

Thank you for your Tripadvisor review.

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Reviewed 2 November 2009

I stay at the Madejski about 2 nights per week on average. Standard of hotel is excellant, very convenient for companies based near the M4. Restaurants good and staff very friendly and helpful.

  • Stayed: August 2009, travelled on business
    • Value
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Thank MarcusLat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadejskiHotel, Manager at Millennium Madejski Hotel Reading, responded to this reviewResponded 20 August 2012

Thank you for your Tripadvisor review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2009

poor air/con especially heating, poor clarity on free breakfast package thought had booked full english breakfast free as part of offer - only to be handed a letter on arrival stating full english costs additional £11.25 per person RIP OFF for £140 a night. not enough tea and coffee in room so you have to ask for more (come on is it cut backs or something) could only make one drink with what there was. poor shower either dribble or wides spray that misses you. poor unfriendly staff. GOOD POINTS - going home.

  • Stayed: November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank markwilson55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadejskiHotel, Hotel Management at Millennium Madejski Hotel Reading, responded to this reviewResponded 5 November 2009

Dear markwilson55,

Thank you for taking the time to write a review on The Millennium Madejski Hotel Reading.

We are very sorry to hear that your stay did not meet your expectations and hope you addressed the issues with our Front Desk Team so we could take the opportunity to rectify the situation.

Your comments have been taken very seriously. After reading your review, the Suite you stayed in was taken out of service and the air conditioning and shower were both checked and found to be in good working order.

The Management Team at the hotel were disappointed to hear that you found our staff poor and unfriendly. We pride ourselves on our high standards and we are sorry that you felt let down.

We hope you had a safe trip home.

Kind Regards,
Hotel Management

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