We have been to this hotel 3 times previous and have been so thrilled returned again last weekend. The hotel is still stunning, the rooms are still spacious, the bed is the most comfortable i have ever slept in, but this is the first time we have been when they have been really busy and seemed to struggle to cope.
My first niggle is I booked for the first time directly by phone and was given the room rate but not told (to my recollection) that this price was without vat which made a big difference. No confirmation was sent which would have flagged it up - they were not interested when i queried it and just said that if i had proof they would refund it. The jacuzzi was not working and we were never warned about this. Breakfast last time was cooked to order but this time was buffet style and when we did order tea and toast it took 4 times asking and 40 mins to arrive. If you have children it is handy to know the swimming pool was like a bath, really warm but a constant depth of 1.2m, and a short walk gives you macdonalds, kfc, and pizza hut restaurants all in one place If they could improve on their customer service this would be an absolutely excellent hotel.
- Official Description (provided by the hotel):
- Situated just off the M4 motorway at junction 11, the Millennium Madejski Hotel Reading is ideally located for those who want to visit the wonderful countryside within Royal Berkshire. The hotel also forms part of the impressive Madejski Stadium Complex, incorporating the Royal Berkshire Conference Centre, and home to both Reading Football Club and London Irish RFC. Nearby we have Legoland, Windsor Castle and for those who enjoy the races, Ascot, Windsor and Newbury are all within easy reach. Other areas of interest include, Henley, Oxford and London is only 20 minutes away by train.The hotel has leisure facilities which include a swimming pool and gym. The hotel also offers complimentary Wi-Fi and car parking ... more less
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- Also Known As:
- Millennium Madejski Reading
- Reading Millennium Madejski Hotel