This is a basic B&B. It is very clear that this hotel (which consists of a string of buildings along the road - we were accommodated in Caversham House Lodge) is run purely for profit and no effort is made by the staff to provide anything more than a basic level of service. It is not manned past 9pm so if you arrive close to that time you have no way of rectifying any problems (unless you ring an emergency number). The rooms are adequate: bed, kettle, TV (ours didn't work), shower. On appearance the room looks clean, if a little dated. But once the initial impression has passed the musty smell (cigarette butts on our windowsill) and stained walls/skirting boards/radiators becomes more apparent. It's not THAT close to the centre of Reading but it serves a purpose. Don't expect anything but the bare minimum and don't expect the staff to be oozing with customer service skills.
If all you are looking for is a bed for the night as cheap as you can find, then this is the place for you. Personally, we would prefer to pay a little more for better service and cleaner rooms and we won't be staying here for a second time.