Having read reviews I thought I was booking into a "boutique-style" bed and breakfast but was somewhat disappointed with various aspects of our visit. I had specifically asked for a room with bath (I have a phobia about showers) and we were initially shown to Room 9 which turned out to be drab and rather grim. It was very shabby and the bathroom was not en suite but across a small landing. The toilet was in a room on the other side, and as far as we could see, had no lock on the door.
We sat for a while but the bedroom was so depressing - dark brown and cream - my daughter asked if we could move to another. The owner/manager was very helpful but explained this was the only room with a bath! He did however move us to another room with a shower only,which was much nicer, and said he could allow me to use the bath on the Saturday morning but not on the Sunday morning as the hotel would be busy and the adjoining bedroom would be let. I agreed this would be ok and went for the bath at 8.00am the following morning to find the water only lukewarm.
I reported this problem and it was soon rectified. However the bathroom was at the opposite side of the hotel to where our new room was, so not terribly convenient. My son meanwhile was in a single room on the ground floor and c omplained it was cold and noisy, and he had very little sleep. An electric heater was offered.
The breakfast was excellent. The dining room was pleasant and the service very good. Prepared to overlook the initial hiccups which were rectified to a certain extent and carried out amiably, I went to settle the bill on the sunday morning to be asked if nail polish had been spilled on the bedcover. I hadn't used nail polish but when questioned my daughter said she had, but was unaware of spilling anything or it would have been removed immedately with nail polish remover. We asked to view the bedspread and discovered a small stain (on a striped cover) which had been left after housekeeping had attempted to clean it. I was then asked for £40 to cover the cost of the cover going to a dry cleaners for spot cleaning!
I would have thought that hotel contents were covered for accidental damage through insurance and was surprised to be asked to pay for cleaning, a move which rather left a bad taste after what had been a fairly uninsipring visit.
Overall this stay was something of a mixed bag. I would certainly not recommend this hotel - nor would I stay there again.
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- Also Known As:
- Beech House Reading
- Beech Hotel Reading