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“Good centrally located hotel for one night stay”

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Mercure George Hotel Reading
Ranked #19 of 31 Hotels in Reading
Reviewed 11 December 2012

Hotel well located in Central Reading near to shops, cinema, Hexagon and restaurants. This would have a downside if you wanted to park close by as the nearest car park is 10 minutes walk with luggage. Very good value weekend deal at this time of year. Room comfortable and quiet but not as spacious as some other Mercure hotels I enjoy. But adequate when travelling alone. Staff efficient and courteous.

  • Stayed: December 2012, travelled solo
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Thank Ian2251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded 19 December 2012

Happy that you enjoyed your stay at The Mercure George Reading and i look forward to your next visit.

Kind Regards

Stuart Hall

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420 - 426 of 605 reviews

Reviewed 10 December 2012

This is a charming old building, although that does mean narrow winding staircases – not ideal if you’re travelling with a lot of luggage. Great central location, few minutes walk from station. Staff were excellent, nice restaurant.

Stayed in a standard room – cosy but well laid out. Bed was extremely soft, not comfy. Nice artwork on the walls, excellent desk, ironing board and trouser press in room. Bathroom was fine, with shower over bath. Relatively quiet.

The little details were missing though: all the chairs, curtains and lampshades had a large number of loose threads and looked past their best. The tissue box in the bathroom was empty, and the bathroom bin had not been emptied following the previous guests’ stay. Also at night the room was very gloomy, bedside lamps meant reading in bed was fine but the lack of desk or ceiling lamp meant it was almost too dim to work. Internet was fast but annoyingly you buy usage until 12 noon (£8), not for 24 hours like in most other hotels – so trying to get a day’s work done meant paying for the internet twice, even though I only used it for about 6 hours.

For an interesting hotel with a bit of character I would recommend. But for a sleeping and working then the Novotel is probably a better option.

  • Stayed: November 2012, travelled on business
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Thank Zmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2012 via mobile

Old hotel in desperate need of tlc
Dark corridors with random steps - dodgy to navigate with luggage and with timed lights
Bathroom lovely except screen door doesn't open so you have to get in shower and turn on to work it - cold for a few mins

Bedroom nice size but tatty furniture - note in welcome pack really off putting! Room service prompt limited choice and small portions

Internet charge - didn't work any way - alot of noise from street and creaky / banging from upstairs plus bed smelt of smoke

Breakfast a bit of a nightmare - dry bacon congealed scrambled egg pluscoffee from a machine - a charge for cafeteria ! 2 TVs blasting out and a mattress outside window - noisy noisy noisy - not a good way to start day

Staff nice especially new chap who delivered room service

  • Stayed: December 2012
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Thank Farndonites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2012

We booked 6 weeks in advance and instead of a twin room received a double and a rock hard sofa bed - complained only to be advised we were given an upgrade to an executive room, funnily enough none of the things in an exec room existed in ours so a complaint has been made in writing. The hotel overall seemed ok - reception was friendly, bar extremely noisy and so ate out. Our room was rather cold as it was a large room and the hotel turned the heating off at midnight so we froze for most of the night when it was minus figures outside. Couldnt fault the location at all as it is right next to the Oracle and superb for a shopping break.

  • Stayed: December 2012, travelled with family
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Thank Rebecca F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2012

My room was booked by a Corporate Client for a 1 night stay.

It is generally OK, without being anything special. Good central location with pleasant array of nearby shops & restaurants. Parking is in nearby Queens Rd NCP - all very easy, but do need to know way to hotel (only few minutes). Overnight rate is very reasonable at £3.50. Traffic in Reading is a nightmare though, so even very short journeys at busy times will take ages.

The hotel is OK. My room was adequate, generally clean & quiet and of reasonable size, though bathroom was relatively small. Furnishings are adequate, though rather old fashioned & tired.

Service was friendly & eficient. The breakfast was good & well priced at £12.50.

Would be happy to stay again (if on business trip) & a central location was required.

  • Stayed: November 2012, travelled on business
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Thank 123Cliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded 19 December 2012

thank you for posting your thoughts on here , we really value your feedback.

I look forward to welcoming you back to The Mercure George Reading in the future.

Kind Regards

Stuart Hall

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Reviewed 27 November 2012

Bang slap in the centre of Reading, next to the railway station and with a car park 3 minutes walk away. Food on the poor side of average in terms of choice and execution, but no need go eat in as so many alternatives within easy walking distance. Patisserie Valerie is opposite and open in time for breakfast for all but the earliest of early birds. Beautiful old building with bags of character, though this is reflected in the reliability of hot water and lack of lifts. I got afree room upgrade, but frankly I would rather a smaller room in a quieter part of the hotel. Am here on a business course, and had no trouble with noise last week but this week am at the front of the building facing the road (noisy buses and trucks), over the bar (noisy TV) and under the room of someone who seems to want to wander round at all hours of the day and night (squeaky floorboards). Was woken at 3.45am by what sounded like a skip being filled in the street outside. I'm sure it wasn't, but can't work out what was going on at that time in the morning!

It's fine for what it is, but I recommend asking for a quiet room when you check in.

  • Stayed: November 2012
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Thank Ktyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded 19 December 2012

Thank you for taking the time to write a review about your visit to The Mercure George in Reading.
I have noted your comments

Kind Regards

Stuart Hall

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2012

First the good things - service was friendly and helpful. They really seemed like they tried their best when responding to questions. The location was central, handy for shops and convenient to travel from. The building and area outside the entrance looks really charming. The larger rooms which one pays extra for, have lovely high ceilings

Issues - Our room, though well-sized was noisy (despite pre-booking a supposedly quiet room). Several times through the night we could hear people downstairs getting rid of bottles and chatting away, which meant our sleep was interrupted. Buses kept howling past. The room was drafty. We found a rather suspicious white stain on the cushion cover (the receptionists apologised). During the night, the heating switched itself off (no electronic or modern controls), despite the radiator being on full. I have noticed this before at the Mercure in Leicester - there seems to be a trend of centrally switching off the heating in the middle of the night for all guests. This is ridiculous in a supposedly updated 4 star hotel in a modern city in the middle of autumn/winter. We paid for a significantly more expensive package so we could access ; the description also mentioned a king-sized bed, a fruit basket and luxury toiletries. When we reached the room the internet was only in cable form (not entirely clear from the description). Wifi was only available in the lobby (a bit of a nuisance). The bed was just barely kingsize if at all. The fruit basket was absent and is actually a bar of basic milk chocolate from marks and spencer (rather than even a more expensive nice bar) and the luxury toiletries are not luxurious by any standards.
I'm really not impressed by this hotel.

  • Stayed: November 2012, travelled as a couple
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Thank HolidayingInEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded 21 November 2012

I am sorry to hear that your stay at The Mercure George was not up to your expectations and was pleased to read that you found the service to be friendly and helpfull.

I will look into your comments personally

Kind Regards

Stuart Hall

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure George Hotel Reading

Address: 10-12 King St., Reading RG1 2HE, England
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 31 Hotels in Reading
Price Range: £58 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure George Hotel Reading 3*
Number of rooms: 76
Official Description (provided by the hotel):
This historic hotel is situated in the centre of Reading next to the oracle shopping centre and a short walk to the railway station.The hotel has its own courtyard ... more   less 
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Also Known As:
Mercure Reading
George Hotel Reading

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